Coty Perfume Sales Supervisor (Coach)

About the role

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has partnered in creating luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

Responsibilities

• Manage and supervise a team of 25–30 Fragrance Consultants across Cairo & Giza and work on achieving the team's sales target.
• Drive team sales performance and ensure sales targets are achieved.
• Manage team schedules, shifts, days off, attendance, appearance, and performance.
• Conduct frequent store visits and provide hands-on field supervision.
• Handle staff issues, escalations, PDPs, promotions, and day-to-day team requirements.
• Coordinate with Store Managers to resolve staff or store-related issues.
• Prepare regular commercial reports covering sales performance, best sellers, slow movers, and recommended actions.
• Ensure brand standards and customer service standards are consistently maintained.
• Report directly to the Brand Manager on team performance and commercial updates.

Requirements

• Experience as an Area Manager, Retail Manager, Multi-Store Manager, or Sales Manager.
• Proven experience managing 20+ frontline employees across multiple locations.
• Good English and strong communication skills.
• Strong Excel/MS Office skills.
• Highly flexible with working hours and locations, and comfortable being on the ground across Cairo & Giza most of the time.
• Experience in beauty, fashion, or luxury retail is a must.
• Strong sales, people management, and leadership skills.
• Excellent analytical and reporting skills.

Benefits

• Enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility.
• Diverse career paths for those who are extraordinary every day.
• Competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.