COTALAND Entertainment Supervisor

About the role

The Entertainment Supervisor at Circuit of The Americas (COTA) is responsible for overseeing the live entertainment offerings at COTALAND, including shows, characters, parades, special events, and seasonal experiences. This role involves leading and supporting performers, ensuring safety, efficiency, and alignment with the park's creative vision.

Responsibilities

• Aid in managing daily operations for live entertainment offerings.
• Supervise and support Entertainment Leads and performers, providing coaching, guidance, and performance feedback.
• Create and manage weekly schedules for performers, Entertainment Leads, rehearsals, training sessions, and entertainment operations, ensuring proper staffing levels.
• Maintain and enforce entertainment safety procedures, show operating guidelines, emergency response protocols, and backstage policies.
• Conduct regular safety inspections of performance spaces, backstage areas, props, costumes, and equipment, addressing operational concerns proactively.
• Support strategic planning for entertainment operations by identifying opportunities to improve efficiency, guest experience, staffing models, and entertainment offerings.
• Collaborate with Creative and Production teams during the development and implementation of new shows, events, seasonal offerings, and themed environments.
• Coordinate rehearsals, performer check-ins, show calls, and backstage operations.
• Oversee project timelines, production calendars, and operational milestones for entertainment initiatives.
• Serve as the primary liaison between Entertainment Leadership and departments including Creative, Technical Services, Costuming, Operations, Maintenance, Marketing, and Guest Services.
• Manage entertainment inventories, including costumes, props, consumables, show equipment, and operational supplies, maintaining accurate inventory records and coordinating replacements or repairs.
• Coordinate vendor coordination, scenic installations, production logistics, and themed environment projects.
• Assist with auditions, casting support, onboarding, training, and professional development of entertainment staff.
• Maintain a clean, organized, and guest-ready backstage environment.
• Address guest concerns and operational challenges with professionalism and sound judgment.
• Support entertainment budgets by monitoring operational expenses, inventory usage, and resource allocation.
• Perform other duties as assigned.

Requirements

• Minimum 3 years of experience in live entertainment, theme park operations, production management, or event operations.
• Previous supervisory or leadership experience managing performers, production staff, or entertainment teams.
• Strong organizational, leadership, and decision-making skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple productions, schedules, deadlines, and priorities simultaneously.
• Experience creating employee schedules and coordinating staffing needs.
• Strong problem-solving skills with the ability to adapt quickly in a fast-paced environment.
• Ability to coach, mentor, and motivate team members while fostering a positive workplace culture.
• Proficiency in Microsoft Office, scheduling software, and project management tools.
• Ability to work independently while collaborating across multiple departments.
• Flexible availability including weekends, evenings, holidays, and special events.

Preferred Qualifications

• Experience supervising entertainment operations in a theme park, attraction, cruise line, resort, or live event environment.
• Experience managing character programs, parades, stage productions, or seasonal entertainment offerings.
• Knowledge of entertainment safety standards, operational procedures, and risk management.
• Experience with scenic installations, themed environments, or production management.
• Familiarity with budgeting, inventory management, and operational forecasting.
• Experience with Adobe Photoshop, Illustrator, or other creative production software.
• CPR/First Aid certification or willingness to obtain certification.

Physical Demands & Work Environment

• Ability to stand, walk, and remain active for extended periods throughout the workday.
• Frequent use of hands to handle equipment, props, costumes, computers, and production materials.
• Ability to bend, squat, kneel, twist, reach, push, pull, climb stairs, and navigate backstage or themed environments.
• Ability to lift, carry, and move up to 50 pounds.
• Ability to work both indoors and outdoors in varying weather conditions, including heat, cold, rain, and direct sunlight.
• Ability to travel throughout the park multiple times daily to support entertainment operations.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work in environments with moderate to high noise levels, including amplified music, special effects, and live performances.
• Must be able to respond quickly to operational issues and emergency situations while maintaining a calm and professional demeanor.