Costumed Characters (Mascot) - Guest Experience Host

About the Role

CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join our team as a Mascot & Guest Experience Host. This hybrid role serves as a crucial frontline representative, seamlessly blending full-costume mascot performance and immersive storytelling with driving retail sales and providing magical guest service across the entire store. Whether bringing a beloved character to life in a full-body mascot suit or guiding families through interactive play and personal shopping, you will create unforgettable moments for every guest who walks through our doors.

Core Responsibilities

• Mascot Performance: Suit up as a full-body costumed character (head to toe, including headpiece and inner bodysuit) to bring CAMP's featured characters to life during meet-and-greets, shows, and special events.
• Deliver Performance: Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space.
• Facilitate Play: Lead guided programming and play-based experiences (including Toy Demos, Guided Play, Crafts, and Slime-making), maintaining high energy and enthusiasm while interacting with guests of all ages.
• Host & Direct: Serve as a Character Host/Handler when not in costume to direct and supervise guest flow, manage lines for meet-and-greets, and ensure character safety and efficiency.
• Adapt & Engage: Tailor programming to different age groups and party sizes, modeling playfulness and fun to encourage complete guest immersion.

Retail Sales & Customer Experience

• Drive Sales: Achieve sales targets and KPIs by providing best-in-class selling experiences. Engage with families to introduce relevant products and unique items that complement their experience.
• Magical Service: Welcome every guest with a custom greeting and bring the CAMP brand to life by performing signature magic door entrances.
• Personal Shopping: Customize personal shopping experiences based on family interests, assist at checkout, and share information on upcoming programs and events.
• Build Loyalty: Foster a repeat customer base by contributing to an approachable, unique, and tailored sales culture.

Operations, Maintenance, & Team Support

• Setup & Breakdown: Open and close experience and store spaces, executing daily setup, safety checks, and end-of-day resets.
• Store Readiness: Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and visually customer-ready.
• Back of House: Support stock room tasks and inventory organization to maintain smooth store operations.
• Cleanliness & Safety: Uphold safety protocols and perform ongoing cleaning, sanitizing, and resetting of play areas and mascot gear.
• Team Collaboration: Communicate store and customer needs to leadership, collaborate with teammates, and foster a positive, flexible, and solution-oriented work environment.

Position Requirements & Qualifications

• Age: Must be 18 years of age or older.
• Work Authorization: Must be authorized to work lawfully in the United States.
• Location: Must be local to the store area.
• Mascot Costume Fit: Due to strict character costume specifications, candidates must be between 5'0" and 5'4" in height and capable of comfortably wearing a size XS/S bodysuit underneath a full-headpiece costume. Wearing the mascot costume is an essential function of this role.

Required Skills & Mindset

• High energy, enthusiasm, and a guest-first attitude.
• Passion for selling, customer service, and engaging with adults and children alike.
• Background or prior experience in retail, child-care, child development/education, or performing arts/costumed mascot performance.
• Patience, warmth, joy, humor, and strong improvisational skills.

Physical Demands

• Ability to wear a full-body mascot costume (head to toe) for scheduled performance sets.
• Ability to stand, walk, and continuously move around the store for up to 8 hours per shift.
• Ability to lift and place merchandise weighing up to 45 pounds on shelving at various heights (which may involve climbing ladders).

Position Details

• Position Type: Non-exempt, Part-Time (approx. 5 to 25 hours per week)
• Shifts: 4 to 8-hour daily shifts across mornings, afternoons, and evenings. Must be available to work at least one weekend day per week (both days preferred).

Benefits

• Employee Assistance Program (EAP)
• 20% employee discount on merchandise
• 1.5x holiday pay on six designated holidays