Cosmetic Coordinator - Dermatology + Plastic Surgery

Responsibilities

• Answers incoming cosmetic phone line calls.
• Schedules all cosmetic appointments (consultations and procedures).
• Prep cosmetic encounters for upcoming appointments with correct codes, cost, and discounts.
• Tasks charts for review weekly to providers that oversee procedures.
• Participating and planning cosmetic open house events.
• Managing monthly reports (revenue, procedures, and consultation conversion and product sales).
• Completes tasks in EMA in a timely manner with patients' questions, concerns or scheduling needs.
• Overseeing the schedule for the cosmetic provider: reschedule, cancel procedures, and adjusts schedules.
• Monitor openings on the schedule and attempt to fill with specials or conversion.
• Working with the clinical team on messages and prior authorizations for prescriptions.
• Create and manage cosmetic procedures monthly by collecting prepayments.
• Manage monthly cosmetic vs dermatology reports to track an increase in percent cosmetic.
• Organization and tracking of staff treatments.
• Product knowledge on the SkinCeuticals line.

Qualifications

• High School diploma is required.
• 1+ years of recent office experience is preferred.
• Dermatology experience preferred.
• Medical Assistant experience preferred.
• Must be detail oriented.
• Must have excellent communication skills and the ability to communicate effectively orally and in writing.
• Demonstrated leadership experience.
• Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.
• Proficiency with Microsoft Word, Excel and PowerPoint is required.
• Must be able to learn new software quickly.
• Possess excellent leadership, organizational, and computer skills.
• Able to work effectively and cooperatively with staff, board, clients, and the public.
• Able to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Able to use time productively and contribute to high levels of company operational efficiency and effectiveness.
• Able to maintain confidentiality of information.