COS Floor Manager

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests. Comfortable working varied hours, including evenings, weekends, and holidays
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance

Schedule

Full-Time position with a contract of 32-40 hours a week.

Pay

$25.91-$29.14 per hour.

Benefits

• 25% staff discount across all H&M Group brands—available both in-store and online
• H&M Incentive Program (HIP) designed to reward your contributions and support your growth within the company
• Dental & Vision Plans
• 401(k)
• Paid Time Off—including your birthday
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EAP)
• Commuter Benefits
• Pet Insurance

This position is offered on a local contract; you must have the legal right to work in the United States before applying.