Correctional Trades Leader

About the role

The role involves managing and enhancing the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, and PowerDMS.com. Responsibilities include providing support services, answering inquiries, troubleshooting issues, and maintaining security.

Responsibilities

• Manage and enhance the Services provided by NEOGOV, including Governmentjobs.com, NEOED.com, and PowerDMS.com.
• Provide support services, answer inquiries, troubleshoot issues, and maintain security.
• Facilitate the relationship between job applicants and employers, and manage the relationship with customers.

Requirements

• At least 3 years of experience in IT support or customer service.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM systems.

Qualifications

• Experience with web-based applications and platforms.
• Knowledge of data management and security best practices.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Skills

• Technical skills: Troubleshooting, system administration, software development.
• Soft skills: Communication, teamwork, leadership.

Benefits

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• Professional development opportunities.
• Health insurance and retirement plans.

Pay

$75,000 annually.

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM.