Correctional Officer - Entry

About the role

The Napa County Health & Human Services Agency is seeking a Senior Quality Management Specialist to join the Quality Management division. This position reviews, evaluates, and assesses Public Health, Alcohol & Substance Abuse program service delivery in collaboration with management and staff.

Responsibilities

• Review, evaluate, and assess Public Health, Alcohol & Substance Abuse program service delivery
• Obtain and review data, including charts, electronic records, or other client files
• Apply relevant audit criteria, analyze data, make findings, recommend action plans, and prepare reports for management
• Monitor and resolve discrepancies in eligibility determinations and service authorizations
• Conduct home visits to substantiate or resolve discrepancies
• Research case files or client records to compare against computer reporting systems
• Provide technical and analytical support to supervisors and staff concerning regulations and protocols
• Participate in staff meetings to provide information regarding documentation and quality management issues
• Perform retrospective, concurrent, and prospective reviews to evaluate adherence to audit criteria and quality management outcomes
• Identify trends or potential problem areas resulting from compliance or program reviews and develop action plans
• Develop and maintain expertise in relevant audit criteria and regulatory requirements
• Assist in providing training to divisional or program staff on new policies and procedures or regulatory changes
• Compile and analyze data related to activities and functions and develop audit reports for programmatic and divisional use
• Attend required internal and external training to enhance knowledge base
• Research and review pertinent literature in specialty area and share with peers
• Operate a computer terminal to input, access, and print data, reports, and projects
• Perform related duties as assigned

Requirements

• A Master’s Degree in Social Services, Human Services, or a closely related field AND one year of full-time experience performing duties comparable to a Social Worker II, Alcohol & Drug Counselor II, Registry & Training Specialist, Public Health Nurse, Mental Health Counselor, or a closely related position
• A Bachelor’s Degree from an accredited college or university AND two years of full-time experience performing duties comparable to a Social Worker II, Alcohol & Drug Counselor II, Registry & Training Specialist, Public Health Nurse, Mental Health Counselor, or related position
• A registered nurse with two years of experience performing healthcare duties in a public health setting

Qualifications

• Ability to work independently with minimal supervision
• Reason logically and accurately, use sound judgment in the performance of duties
• Evaluate and interpret complex regulations to County employees and co-workers
• Prepare and present formal written and/or oral presentations
• Communicate effectively both orally and in writing and establish cooperative working relationships with those contacted in the course of work
• Analyze and apply procedures, policies and plans
• Explain policies and procedures to staff
• Provide effective training, as requested
• Evaluate program activities and participate in root-cause analysis, problem resolution, or other corrective actions
• Collect, review, and compile data to establish/identify errors; create reports and communicate findings effectively with staff at all levels
• Handle multiple quality review cases concurrently
• Prepare and maintain clear, concise, and comprehensive records, reports, and correspondence

Skills

• Knowledge of rules and regulations governing Public Health, Alcohol & Substance Abuse, Mental health, and/or Social Service programs
• Practices and procedures for quality assurance/quality control reviews in any of the administered programs
• Interviewing and record keeping techniques
• General goals and functions of an integrated health and human services agency
• Public and community resources available to applicants and recipients
• Standard office practice and procedures, including basic electronic data processing systems
• County documentation standards and report procedures
• Principles and techniques of quality assurance, including: developing standards and practices, conducting reviews and audits, and reviewing processes
• Principles, objectives, and techniques of the following services: Public Health, Alcohol & Substance Abuse, Mental Health, and/or Social Service programs (e.g., Child Welfare Services, Comprehensive Services for Older Adults, In-Home Supportive Services)
• Individual and group behavior, human growth & development, and family relationships
• Socio-economic factors affecting individuals and families
• Principles of a comprehensive monitoring system

Benefits

Additional benefits information for Public Services Employees can be found here.

Pay

SALARY - Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

Schedule

Details on the schedule will be provided during the interview process.