Corpus Christi 07 (Alameda/McCall) Bakery - Food Service Rep - Part time

Responsibilities

Job Summary: As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

• Customer Service: Provides superior customer service; takes orders from customers by telephone or in person; answers customer questions regarding products; assists them with selections.
• Food Service / Production: Prepares, packages, and merchandises fresh product effectively; slices, packages, labels, rotates, and culls products for poor quality; assists in technical areas as needed (e.g., basic set-up and clean-up processes).
• Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
• Food Safety: Cleans and sanitizes display cases; operates / maintains equipment properly; complies with H-E-B food safety and sanitation standards; complies with department / Store operating procedures.
• Additional Department-Specific Responsibilities:
  • BAKERY: Records production and shrink to aid in production planning; assists in technical areas as needed (e.g., baking, frying, and decorating); culls bakery products for poor quality, expiration dates.
  • DELI: Takes care of service counter customers; uses ordering system applications; uses Fresh Production Planner; performs inventory management processes (MSI, PAW) as required; if applicable, ensures catering orders are prepared and ready in time for customer pickup; performs all sanitation and maintenance tasks for Deli slicers.
  • PREPARED FOODS: Serves / packages products at customer's request; educates customers on preparation / reheating instructions of prepared foods; prepackages condiments (sauces, dressings) for prepared food items; cuts, slices, dices, chops food in preparation for chef.

Qualifications

• Age Requirement: 18+
• Knowledge/Skills/Abilities: Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) – Required; Strong customer service skills – Required; Communication and interpersonal skills – Required; Reading and writing skills – Required; Planning and organizing skills – Required; Ability to work in a fast-paced environment – Required.
• Education: HS Diploma or GED or equivalent – Required.
• Licenses/Certifications: Completion of Company Orientation – Required; Food safety and sanitation training – upon hire – Required.
• Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in detailed and precise tasks; work with customers, staying attentive to their needs; perform the following, based on your Department:
  • Bakery: Constantly reach at waist, grasp; Frequently stand, walk, reach at shoulder, bend; Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**.
  • Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**.
• Note: While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5-5.5 hours per 8-hour day; Occasionally: 0-2.5 hours per 8-hour day. It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of