Corporate Travel Project Manager

This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV.

About the role

At Fox World Travel, we operate as one Fox with a find-a-way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates, which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

The Project Manager is responsible for ensuring the successful and seamless implementation of all customer and internal projects by leading and delivering on all project management tasks and milestones. This role will deliver customer implementation projects by developing, modifying, and maintaining project plans while interacting and coordinating with internal departments, external stakeholders, and clients. This role will also lead our customer hotel sourcing project services, following the existing methodology, and delivering on all project management tasks and milestones. Additionally, this role will lead internal projects as needed, based on our organizational strategic plan.

Responsibilities

• Manage and lead the client implementation process and hotel sourcing process for assigned accounts within defined timelines.
• Act as the main point of contact for the client, providing consultancy and expertise throughout the project.
• Develop and maintain detailed project plans for each project.
• Lead weekly virtual project meetings with the client, producing agendas and follow-up call notes.
• Act as a liaison with vendors/suppliers as necessary on behalf of the client relative to client preferred relationships or programs.
• Ensure the project remains on track, with all tasks completed within deadline.
• Identify issues that could delay the project; understand and pre-empt potential risks and mitigate unexpected issues that arise.
• Deliver on all details of the project, coordinating with various department stakeholders as appropriate.
• Support multi-national and global implementations in coordination with in-country affiliations and resources; advocate on behalf of Fox clients when working with multi-national partners.
• Conduct in-person and virtual client launch sessions to acclimate travelers, coordinators/arrangers, and administrators to new technology, processes, and online booking tool training.
• Recommend resources and solutions based on client requirements and requests.
• Actively participate in internal meetings to discuss project statuses, problem resolutions, client feedback, and coordination of internal resources.
• Conduct post-project handover meetings with the client and Client Solutions Manager.
• Successfully manage multiple/simultaneous projects by ensuring project timelines are met and client/team member issues are addressed.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Maintain a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect.
• Drive standards and best practices whenever possible and effectively foster a culture of engagement.
• Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
• Be innovative and recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Perform other duties, projects, and alternate assignments as determined by business need.

Requirements

• Bachelor’s degree (preferred) with two years of client-facing project management experience.
• Understanding of corporate/business travel management practices.
• Strong project management and analytical skills; manage workflow to meet deadlines.
• Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests.
• Experience building positive relationships with all levels both internally and externally.
• Ability to communicate with confidence and create a credible impression to clients, both written and verbal (one-on-one, small groups, and to large audiences).
• Ability to deliver clear, compelling presentations to all levels within an organization and effectively manage group interaction throughout the presentation.
• Understanding of travel technology and travel management operations.
• Experience with online booking tools and agency mid/back-office systems (strongly preferred).
• Highly organized with a keen eye for detail.
• Aptitude to identify operating challenges/roadblocks and quickly apply tactical solutions as well as contributing to fundamental/strategic changes.
• Ability to drive change and influence in the face of possible resistance.
• Effective time-management skills and ability to work in a deadline-driven environment; ability to handle multiple tasks simultaneously and establish work priorities.
• Advanced working knowledge and proficiency in Microsoft Office applications, along with strong technical skills.
• Self-motivated; demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic.
• Ability to work flexible hours to meet the needs of the client.
• Willingness and ability to travel to client locations throughout the United States.

Skills

• Project management/organization.
• Process management/quality.
• Personal effectiveness/credibility.
• Customer-focused and service-oriented.
• Communication proficiency – verbal and written; appropriate use of grammar.
• Information gathering and monitoring skills.
• Negotiation skills.
• Highly adaptive, change management skills.
• Strategically oriented; ability to collaborate.
• Sound judgment and decision-making ability.
• Attention to detail and accuracy.
• Comfortably deal with highly complex situations.
• Flexibility; ability to work efficiently and effectively with frequent interruptions.

Benefits

• Competitive wages.
• Flexible time off (vacation, sick, personal).
• FAM Adventure Bucks to help you explore the world.
• Remote/hybrid work options.
• Full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance, and short-term disability.
• Tuition reimbursement.
• 401(k) contributions.
• Fully engaged leadership team dedicated to treating associates as part of the Fox Family.

Pay

The estimated base pay range for this position starts between $50,000 and $70,000 annually, less applicable withholdings and deductions, and is paid on a bi-weekly basis. The salary range provided represents our good faith estimate as to what our ideal candidates are likely to expect. We structure our offers within the range based on location, experience, education, industry knowledge, technical and communication skills, market conditions, and other factors that may prove relevant during the interview process. Eligible positions may receive additional incentive or commission, as outlined in applicable program details.

Schedule

• Occasional business travel with overnight stays may be required for training events, meetings, and/or to visit Fox World Travel locations.
• Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time.
• Flexible hours to meet the needs of the client.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place.
• Frequently required to talk and listen and use hands to finger, manipulate, or handle.
• Specific vision requirements include close vision and the ability to adjust focus.
• Occasionally required to lift up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• For On-site and Hybrid Associates: Office environment with low to moderate noise levels. Routine use of standard office equipment including computers, headsets, mouse, keyboard, photocopiers, and filing cabinets.
• For Work-At-Home Associates: Routine use of standard office equipment including computers, headsets, mouse, and keyboard.