Corporate Sr. Travel Advisor - Avenir/Spotnana

About the role

A key member of the Avenir Operations team, the Corporate Sr. Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies, utilizing corporate contracts and preferred suppliers in an efficient and professional manner. This role reports to an operations manager.

Responsibilities

• Completes travel arrangements for clients which may include air, hotel, ground transportation, and rail
• Supports multiple accounts
• Operates within detailed procedures
• Completes a training plan to learn the Avenir and Spotnana platforms and contributes to the practice by providing feedback on areas of improvement and optimization
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures, which may require working in the office if home-based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment

Requirements

• Minimum 10 years of corporate travel advisor experience
• Ability to create domestic and international multi-segment, multi-destination itineraries
• Must demonstrate industry knowledge
• Proficiency in Sabre and Amadeus
• Ability to meet and exceed required performance standards
• Excellent customer service skills
• Excellent verbal and written communication skills
• Minimum knowledge of Outlook skills and basic Microsoft platforms
• Must be able to lawfully work within the US and have unrestricted work authorization for the US

Preferred Qualifications

• Ability to travel up to 15%
• Ability to work a Monday through Friday schedule, 11:00 AM - 8:00 PM Eastern
• Bilingual language skills

About Direct Travel

Our growing company relies on excellence to deliver on our commitments to our customers, starting with our employees. Our inclusive culture encourages entrepreneurial spirit, empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions.

Direct Travel is one of the most respected Travel Management Companies in the industry, providing customers with smart consultation, tailored solutions, and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.

Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel, and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, recognizing the top 25 most influential meeting and incentive management companies in the US each year since the award’s inception in 2007.

The company is headquartered in Schaumburg, Illinois, and maintains offices in Detroit, Appleton, San Francisco, and Toronto.