Corporate Director, Safety & Security

Live your passion and add your magic at Montage International. We’ve built a culture that leads with the notion of doing what you love. If this resonates with you, we welcome your application.

About the role

Reporting to the SVP, Corporate Insurance & Risk Management, the Corporate Director of Safety & Security (CDSS) oversees the general operations of the Safety & Security Departments. This role acts as a resource for properties, providing support and information on workplace safety, guest safety, incident prevention, asset protection, physical security, training, global intelligence, international matters, and compliance.

Responsibilities

• Develop a company-wide safety and security global strategy.
• Direct safety and security protocols for multiple hotels, ensuring compliance with corporate guidelines and local laws (Portfolio Risk Management).
• Oversee the execution of corporate safety and accident prevention programs, as well as workplace violence initiatives.
• Develop and advise senior managers on safety training programs (e.g., OSHA, associate safety, fire, security).
• Establish and manage operational goals for Workers’ Compensation and General Liability claim reduction; support the management of such claims.
• Review all incident reports from security departments, ensuring reports are completed and investigations are promptly finalized with a focus on liability assessments.
• Ensure proper claim reporting to TPAs and insurance carriers by security departments.
• Conduct incident trending analysis, develop reports, and prepare action plans based on findings.
• Establish safety committees and monthly safety training programs; periodically attend safety committee meetings at all locations.
• Ensure completion and filing of meeting minutes, injury statistics, injury follow-ups, and monthly safety training records.
• Conduct periodic property health, safety, security, and risk assessments; audit to ensure regulatory compliance.
• Coach and mentor property-level Directors of Security and hotel security teams.
• Collaborate with properties to assist with interviewing Security Director candidates.
• Enhance incident management (Crisis Management plans) and threat assessment programs.
• Support security leaders in partnering with local authorities and other external agencies.
• Manage safety and security policies, procedures, and programs (e.g., SOPs) to promote the safety and security of associates, guests, properties, and company assets; audit and review for compliance.
• Support the SVP of Corporate Insurance & Risk Management with collecting exposure data from all locations for insurance renewal purposes.
• Research technologies and systems to ensure appropriate incident management and response.
• Act as the primary point of contact for emergencies, lead incident investigations, and conduct briefings/updates for the Senior Leadership team.
• Manage operational matters with data-driven intelligence to identify, evaluate, prioritize, and act on threats, risks, and losses in a timely fashion.
• Ensure all life safety systems (e.g., CCTV, Access Control, Intrusion Alarm Systems) are maintained and function properly; collaborate with internal departments and external vendors on system enhancements and new implementations.
• Provide input for the development of new locations and manage the Safety & Security Critical Path for all new projects.
• Regularly evaluate security departments’ work quality and efficiency (e.g., report writing, daily activity logs, key controls, investigations, CCTV monitoring).
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience.
• 10+ years of progressive relevant work experience in Hospitality Security, Risk Management, and Safety, with a minimum of 7 years in a department leadership position.
• Preferred: Certified Lodging Security Director and multi-site experience.
• Certified in OSHA, CPR, AED, and First Aid.
• Experience with Crime Prevention and Protection within soft targets.
• CPP (Certified Protection Professional) Certification (or ability and willingness to obtain).
• PSP (Physical Security Professional) Certification (or ability and willingness to obtain).
• Business Continuity, Disaster Recovery, and Crisis Management experience.
• Extensive knowledge and experience in opening new hotel/resort locations.

Skills

• Proven ability to evolve safety and security strategies based on research, data, business direction, and industry trends.
• Excellent verbal, written communication, and influencing skills.
• Strong technical skills; proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong professional demeanor with good judgment and discretion in handling sensitive and confidential information.
• Ability to solve problems and make rational decisions.
• Working knowledge of federal, state, local, and international laws governing civil rights, occupational safety and health, and Innkeeper laws.
• Versed in workers’ compensation and civil liability law and process.
• Strong organizational and time management skills for a fast-paced, cross-functional environment.
• Proven ability to coach, train, and mentor.
• Ability to travel 50%.

Physical Requirements

• Most work tasks are performed indoors.
• Must be able to sit at a desk for up to 5 hours per day.
• Walking and standing are required for the remainder of the working day, including traveling to and from meetings and properties for on-site assessments and support.

Pay

The pay scale for the Corporate Director, Safety & Security is $150,000 to $175,000 base salary, exclusive of incentive pay such as commissions, piece rates, or gratuities.