Corporate Director of Risk Management

Position Summary

The Corporate Director of Risk & Insurance Management leads risk management, insurance, claims, workplace safety, and loss-prevention programs for MCRI's casino resort properties and affiliated operations in Colorado and Nevada. This position manages the organization's insurance portfolio and provides hands-on oversight of workers' compensation, general liability, property, automobile and other claims. The Director serves as the primary liaison with third-party administrators (TPAs), insurance brokers, carriers, defense counsel, and internal leadership to reduce risk, control claim costs, protect organizational assets, and support business continuity.

Key Responsibilities

• Risk and Insurance Management:
  • Develop and maintain an enterprise risk management and loss-prevention program.
  • Identify and evaluate operational, financial, regulatory, safety, security, cyber, and reputational risks.
  • Manage the organization's insurance portfolio, including property, casualty, workers' compensation, general liability, automobile, cyber, and executive liability coverages.
  • Lead insurance renewals, exposure-data collection, underwriting submissions, coverage analysis, and negotiations with brokers and carriers.
  • Evaluate policy limits, deductibles, self-insured retentions, coverage gaps, and risk-financing opportunities.
  • Review contractual insurance, indemnification, certificate-of-insurance, and risk-transfer requirements.
  • Prepare risk reports, loss analyses, and recommendations for executive leadership.
• Claims and TPA Oversight:
  • Manage relationships with TPAs, carriers, adjusters, defense counsel, medical providers, and other claim partners.
  • Establish claim-handling expectations, service standards, reporting requirements, escalation procedures, and settlement authority.
  • Provide day-to-day oversight of workers' compensation, guest injury, property, automobile, and other casualty claims from initial reporting through closure.
  • Review claim investigations, compensability and liability decisions, reserves, treatment plans, litigation strategies, settlements, and closure plans.
  • Conduct regular claim reviews and closely monitor high-exposure, litigated, lost-time, and long-duration claims.
  • Evaluate TPA performance using measures such as responsiveness, reserve accuracy, claim duration, litigation results, return-to-work outcomes, and closure rates.
  • Coordinate significant claims with executive leadership, Legal, Human Resources, Security, Surveillance, Finance, and property management.
  • Identify opportunities for subrogation, contribution, insurance recovery, and other cost recovery.
• Workers' Compensation and Safety:
  • Direct workers' compensation programs for Colorado and Nevada operations.
  • Partner with Human Resources, department leadership, TPAs, and medical providers to coordinate treatment, work restrictions, modified duty, and return-to-work efforts.
  • Monitor injury trends, lost-time claims, recurring injuries, delayed reporting, and claim severity.
  • Oversee workplace safety, injury-prevention, and loss-control initiatives.
  • Lead or coordinate investigations involving serious injuries, guest incidents, property damage, or significant near misses.
  • Ensure corrective actions are assigned, documented, and completed.
  • Promote compliance with OSHA and applicable state workers' compensation and safety requirements.
• Operational and Business Risk:
  • Assess risks involving casino, hotel, food and beverage, entertainment, retail, facilities, transportation, construction, and special-event operations.
  • Partner with Security, Surveillance, Compliance, Finance, Legal, IT, and operational leadership on risk mitigation.
  • Evaluate vendor, contractor, and third-party risks.
  • Support business continuity, emergency preparedness, disaster recovery, crisis response, and major property-loss planning.
  • Collaborate with IT and Legal on cybersecurity, privacy, incident response, and cyber insurance matters.
  • Monitor emerging risks affecting hospitality and gaming operations.
• Leadership and Reporting:
  • Lead and develop risk management, claims, workers' compensation, and safety personnel.
  • Create dashboards and reports addressing claim frequency, severity, reserves, litigation, safety trends, and total cost of risk.
  • Deliver risk, claim-reporting, incident-investigation, and safety training.
  • Promote a culture of early reporting, accountability, compliance, and proactive loss prevention.
  • Maintain a visible presence at both casino resort properties and respond to significant incidents as needed.

Qualifications

• Bachelor's degree. Related fields in risk management, insurance, business, finance, hospitality, and safety are helpful. Professional designations and graduate degrees also considered.
• At least 10 years of progressive experience in risk management, commercial insurance, claims, workers' compensation, safety, or a related area.
• At least five years of leadership experience.
• Demonstrated experience managing TPAs, brokers, carriers, adjusters, defense counsel, and complex claims.
• Strong experience with insurance renewals, claim reserving, litigation management, settlement evaluation, loss analysis, and return-to-work programs.
• Experience in gaming, casino, hospitality, resort, entertainment, or another complex 24-hour operation strongly preferred.
• Multi-state experience, particularly in Colorado and Nevada, preferred.
• ARM, AIC, CPCU, CRM, CSP, or similar professional designation preferred.
• Ability to travel regularly between Colorado and Nevada properties.

Key Skills

• Strong knowledge of insurance, claims administration, workers' compensation, loss prevention, and enterprise risk management.
• Sound judgment in claim evaluation, reserving, settlement, coverage, and litigation matters.
• Strong analytical, negotiation, leadership, and executive communication skills.
• Ability to interpret loss data and translate findings into practical operational improvements.
• Proficiency with risk-management systems, claim platforms, analytics tools, and Microsoft Office.

Key Performance Indicators

• Claim frequency, severity, duration, and closure rates.
• Workers' compensation lost-time and return-to-work results.
• TPA performance and reserve accuracy.
• Litigation and settlement outcomes.
• Insurance renewal results and total cost of risk.
• Safety performance and completion of corrective actions.
• Regulatory compliance and audit results.
• OSHA incident and injury performance reporting results.
• Business continuity and emergency preparedness.

Reports to: Designated Corporate Executive Officer
Direct reports: Risk/Security Manager and Director, Workers' Compensation Coordinators, Claims or Safety Personnel

Compensation

The anticipated salary range is $140,000–$220,000 annually, depending on qualifications and experience. The position may also be eligible for an executive incentive program, comprehensive benefits, relocation assistance, and other applicable incentives.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!).
• Subsidized bus transportation up to 80%.

This response is AI-generated, for reference only.