Corporate Collections Manager - Fully Remote Position

Job Description

Corporate Collections Manager

• Build and maintain positive customer relationships while handling payment negotiations, resolving account issues, and driving timely resolution of outstanding balances.
• Work closely with sales, operations, and accounting teams to investigate billing discrepancies, resolve account concerns, and ensure payments are accurately processed.
• Track and analyze accounts receivable performance metrics, including DSO, to support healthy cash flow and adherence to established payment terms.
• Identify aging or high-risk accounts and recommend appropriate next steps, including escalation to leadership, legal resources, or third-party collection partners when needed.
• Develop and maintain collection reporting and analytics, providing regular updates on account status, trends, and overall collections performance.
• Manage a high volume of customer outreach through phone and email communications while maintaining detailed records of collection activity and account updates.
• Present data and updates to executive leadership.
• Partner with finance leadership and regional teams to implement consistent customer credit and payment practices across the organization.

Requirements

Corporate collections experience in a high-volume environment.

• Strong negotiation skills with the ability to resolve payment issues and maintain customer relationships.
• Experience managing or improving DSO.
• Comfortable presenting data and updates to executive leadership.
• Strong analytical skills with experience running and interpreting collections reports.
• Self-starter with excellent communication and cross-functional collaboration skills.

Benefits

Competitive compensation package with additional bonus potential.

• Comprehensive benefits package, including strong health and wellness offerings.
• Opportunity to join a well-established, continuously growing organization with long-term career growth potential.
• Chance to make a meaningful impact within a dynamic and expanding team.