Corporate Caesars Rewards Customer Service Specialist (Las Vegas)

About the role

The Caesars Rewards Customer Service Department is a fun team that works behind the scenes to ensure a high quality of customer service is provided to our valued guests. Our team works in a fast-paced environment that requires communication with our operating leaders. We also provide outstanding service to targeted guests who may encounter a problem, question, or who may require assistance.

Responsibilities

• Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program
• Communicating information related to the Caesars Rewards Program such as offers, Reward Credits (redemption/earnings), Tier benefits, Partners, Visa, and much more
• Documenting and solving Tier-level customer inquiries in a professional and timely manner
• Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates
• Performing problem resolution including service recovery via customer interaction (e.g. letters, phone calls, email)
• Completing all tasks assigned by the Total Service Central Supervisor and Manager
• Accepting feedback and coaching from supervisors

Requirements

• Must be 21 years of age or older
• Full knowledge and understanding of the Caesars Rewards Program
• LMS, CMS, Micros, Enterprise Bank, and Oracle-based tool experience
• Must have excellent grammar, spelling, and writing skills
• Positive, solutions-oriented, extremely helpful, ability to remain calm in difficult situations
• Ability to multitask in a fast-paced environment while being extremely organized
• Problem-solving experience, preferably in a hospitality-focused or customer service environment
• Flawless professional attendance and work ethic
• Adhere to regulatory, departmental, and company policies & procedures

Additional Requirements

• Using discretionary decision-making and independent judgment in determining resolution through comp rooms, meals, or other methods when applicable
• Tracking and communicating various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers
• Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment while encouraging others to do the same

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence, and technological leadership. The company is committed to its Team Members, suppliers, communities, and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision, and Values. We take great pride in living these values – Together We Win, All In On Service, and Blaze the Trail – every day. Our mission is to “Create the Extraordinary.” Our vision is to “Create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars.”