CORE Site Manager - Oakland

About the role

The CORE Site Manager works under the supervision of the Reentry Center Director and oversees the operation of the CORE Program. This role ensures compliance with applicable contracts and demonstrates progress towards established Participant and Program outcomes. The Site Manager will work directly with the reentry population and manage, direct, or implement significant site-based programming. They will also engage stakeholders, build key partnerships to support onsite activities, and coach and develop Center staff. Alameda County residents and formerly incarcerated individuals are strongly encouraged to apply.

Responsibilities

• Program Management: Develop and maintain constructive business partnerships; support the simultaneous performance of multiple service delivery contracts; manage a team’s ability to meet outcome goals, productivity targets, and all other performance metrics; proactively address challenges, opportunities, risks, unusual events, or program changes.
• People Management: Direct and indirect supervision of a Multi-Services Team, including resource planning, hiring, personnel development, and performance management. Conduct weekly check-ins with team members, document, and monitor development plans for each team member.
• Quality Assurance: Ensure adherence to all Rubicon and funder protocols and contract requirements for accurate and timely client data collection and reporting. Collaborate with the Quality Assurance Manager and other Program Managers to develop and improve team processes, procedures, and protocols. Create a Richmond Site Manager Guidebook.
• Worksite Operations: Implement and enforce policies and protocols necessary for a productive and safe working environment, including direct oversight of day-to-day jobsite activities.
• Effective Communication: Convey complex and important information to a variety of audiences in both verbal and written forms. Collaborate with other Site Managers to ensure program fidelity and procedural consistency.

Qualifications

• Strong ability to build professional relationships.
• Strong leadership skills.
• Effective verbal and written communication of complex ideas to diverse audiences.
• Consistent delivery of high-quality services to specialized populations.
• Successful coordination of grant-funded programs to achieve multiple outcomes and benchmarks.
• Adept managerial, supervisory, and problem-solving skills.
• Ability to productively collaborate with other Rubicon teams, employers, economic development entities, government agencies, and partner organizations.
• Proficient understanding of Trauma Informed Care, Motivational Interviewing, Cultural Responsiveness, and Coaching.
• Ability to analyze, report on, and appropriately respond to performance-related measurements and metrics.

Requirements

A college degree, with a Bachelor’s degree in business, statistics, or quality assurance highly desirable. A person without a degree may meet this requirement with three years of experience designing, implementing, or evaluating the performance of direct service programs. This experience should include documenting procedures, developing reports, supervising service delivery staff, and ensuring compliance with programmatic requirements.

Benefits

• Medical, Dental, and Vision health plans (Kaiser and Sutter Health options).
• Paid vacation and sick leave, plus 13 paid holidays.
• 4 days paid restorative holiday between Christmas and New Year’s.
• Employer-sponsored retirement plan.

Pay

Salary: $74,000–$81,000 annually.

About Rubicon

Rubicon is an $18M non-profit providing direct services at eight locations in Alameda and Contra Costa counties. It operates a growing commercial landscape social enterprise program that leads in sustainable practices. Rubicon transforms East Bay communities by equipping people to break the cycle of poverty. Recognized as a national leader in workforce development, Rubicon offers individualized one-on-one career advising, job search support, financial education, wellness, and legal services to very low-income people facing significant barriers to economic mobility.

Rubicon is a 2022 Great Place to Work, committed to becoming a high-road employer and an anti-racist organization. Initiatives include expanding and deepening Employee Resource Groups, launching an internal Racial Justice Task Force, and implementing talent and culture supports that acknowledge and facilitate healing from racial trauma. Rubicon actively recruits staff with diverse cultures, thoughts, and lived experiences who demonstrate a commitment to its vision of an East Bay without poverty.