Core Processing Associate

About Western States

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers’ toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation. By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow.

Safety & Customer Care Commitments

Safety – Actively cares, promotes, manages, and advocates for safety at Western States. As a team member, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures, and standards. Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations, and stop work authority.

Customer Care Commitments

• Convey Warmth and Empathy – Acknowledge customers and greet everyone with an authentic smile.
• Actively Listen – Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
• Build Trust – Take ownership, act with urgency, and follow through on commitments.
• Say Thank You – Express genuine appreciation for effort, feedback, and collaboration.

Responsibilities

• Loads and unloads incoming and outgoing cores.
• Inspects worn cores using the Caterpillar specified Core Acceptance Criteria (CAC), while following policies, procedures, and guidelines.
• Creates core credit (CCR) requests in AX and monitors daily via Caterpillar interface (CMIS2) to ensure accuracy, making corrections as needed.
• Packages, assigns case numbers, and ships worn cores to Caterpillar.
• Creates sales orders to customers for returned worn cores and/or rebills on core variances.
• Audits and updates records daily to ensure receipt of worn core by Caterpillar, accurate credits are issued to WSECO, and to reconcile any financial variance.
• Processes warranty shipments properly to meet timelines and contacts TEPS for warranty claims.
• Manages inventory and disposal of warranty cores according to established guidelines while adhering to good housekeeping and Contamination Control Standards.
• Communicates with all departments and branch locations regarding outstanding worn cores, variances, etc.
• Acts as back-up Warehouse Associate in all functions and duties.
• Performs daily safety inspections and maintains safety logs of mobile equipment.
• Adheres to all customer care standards and actively advocates safety at Western States.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Works within and promotes corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

Requirements

• Proof of high school diploma or General Education Degree (GED).
• Minimum 2 years’ experience at a Western States warehouse or 4 years non-CAT warehouse experience (4 or more years’ experience in Western States Parts or Service preferred).
• Proof of driver’s license and acceptable driving record.
• Must be able to communicate (speak, read, comprehend, write in English).

Skills & Abilities

• Ability to operate a jib crane.
• Ability to identify non-Caterpillar cores.
• Ability to properly inspect lifting straps and chains.
• Knowledge of machine parts nomenclatures.
• Ability to develop and maintain effective working relationships with others.
• Ability to operate a forklift and obtain forklift operator’s certification.
• Ability to learn and use Microsoft Dynamics AX and CMIS2.
• Ability to effectively use Microsoft Office Products.
• Ability to work overtime and on call.

Physical Requirements

• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling, leaning, and twisting.
• Able to lift up to 60 lbs. in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.

This role is designated as safety-sensitive.