Core Crew (Front Desk & Sales) - Court House, VA

About the role

This role is part time, with hours that vary based on studio schedule and needs. The Core Crew contributes to [solidcore]'s success by generating sales, promoting the studio, and delivering a positive experience with professionalism and patience.

Responsibilities

• Bring [solidcore]'s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
• Regularly interact with clients and obtain, assess, and address information on client needs, expectations, and levels of satisfaction; and respond to client requests and concerns promptly and effectively
• Maintain product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
• Perform routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
• Aware of studio issues, events, or schedule changes and communicate them to clients and [solidcore] team members as needed
• Aid the Head Coach, Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
• Notify the Head Coach, Community Manager, or member of the studio management team of any employee or client complaints or grievances, and assist the Head Coach Community Manager to respond appropriately
• Quickly address any maintenance or equipment issues that are visible to clients
• Follow up with client lists in Axle to meet monthly sales quota
• Respond to client emails
• Alert coaches about client milestones and set up the celebration board

Requirements

• High school education, some college preferred
• This is a part-time hourly position
• Ability to lift up to 30 pounds and walk through all areas of the studio
• Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

Qualifications

• Excellent interpersonal and communication skills
• Outstanding customer service skills
• Strong organizational skills
• Careful attention to detail
• Willingness to initiate tasks and perform duties without direction
• Ability to stand for long durations of time
• One year sales experience preferred
• MBO experience preferred

Skills & Experience

• Passion for fitness, wellness, and the [solidcore] brand

Pay

$17.95/hour plus opportunities to earn sales commission

Schedule

Flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours