Copy of Patient Care Technician

About the Role

Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine, and IV Ketamine therapies. Patient Care Technicians also contribute to all administrative aspects of the practice, including scheduling, insurance verification, collections management, and patient check-in/check-out.

Schedule

Full-time position (33-40 hours) available Monday through Friday, 7:00 AM to 6:00 PM.

Benefits

• Company-paid training and certification in TMS and Esketamine administration (must be completed within 3 months of hire).
• No weekend shifts.
• 7 paid holidays + 1 Float Holiday per year.
• Competitive Paid Time Off (PTO) accrual structure.
• Employee benefits available to full-time team members.
• Hands-on patient care with no exposure to needles or blood.

Responsibilities

• Ensure compliance with HIPAA and confidentiality regulations.
• Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety.
• Perform TMS treatments following physician protocols; set up, monitor, and document sessions to optimize patient comfort and treatment efficacy.
• Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments.
• Administer psychiatric rating scales and provide guidance to patients on completing them accurately.
• Maintain accurate schedules, patient demographics, and insurance information.
• Collect deductibles, co-insurance, and co-pays from patients.
• Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly.
• Scan medical documents and ensure the integrity of records in Electronic Medical Records software.

Requirements

• Deliver exceptional customer service to prospective patients, ensuring a superior experience.
• Strong customer service acumen and a confident phone presence are essential.
• Current Basic Life Support (BLS) certification required; must be maintained throughout employment.
• Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion.
• Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory.
• Demonstrate outstanding written, verbal, and organizational abilities.
• Foster excellent communication and collaborate effectively within a team environment.
• Engage professionally with current and potential patients, clinic staff, physicians, and support departments.
• Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment.
• Preferably hold an Associate’s or Bachelor’s degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration.

Pay

Pay range: $21.00 to $23.00 per hour. This reflects the anticipated base salary range based on current national data. Minimums and maximums may vary by location. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.

About Mindful Health Solutions

Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive. We transform outpatient mental healthcare by providing advanced, evidence-based interventional treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine therapy, and IV Ketamine Infusion Therapy. TMS is an effective, non-invasive, FDA-cleared treatment for drug-resistant depression. Esketamine is an FDA-approved prescription nasal spray for patients with treatment-resistant depression. Our IV Ketamine Infusion Therapy is an innovative treatment that helps stimulate new neural connections, restore balance in mood regulation, and provide rapid relief. Guided by nationally recognized clinical experts, we offer compassionate, comprehensive mental healthcare in modern, relaxed, and people-centered clinics.