Copy of Level 1 Help Desk Technician (Remote)

About The Auctus Group LLC

Who we are: We’re big on people and culture at the Auctus Group. Our most important role as a company is to provide an amazing working environment for our team. We’ve been work-from-home-warriors since before it was cool. We support (like encourage and fund) continuing education. We match charitable donations. Our whole goal is: work to live not live to work. Oh and we’re weirdos too…we do remote happy hours and have a book club and goofy stuff like that.

Who we’re looking for

You’ll do well if: you like a fast-paced environment,you thrive with change and development,you like giving feedback,you’re a team player,you love learning/sleuthing,you’re big on accountability.

Position Summary

We are seeking a dependable and customer-focused Level 1 Help Desk Technician to join our growing healthcare technology and medical billing organization. This role is responsible for providing first-line technical support to internal employees across multiple departments, including operations, billing, reporting, and leadership teams.

Key Responsibilities

• Provide first-level support for hardware, software, and account-related issues
• Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
• Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
• Escalate advanced technical issues to senior IT staff when necessary
• Document tickets, troubleshooting steps, and resolutions accurately
• Aid with workstation setup, device imaging, inventory tracking, and equipment deployment
• Support remote employees using remote access and support tools
• Maintain awareness of HIPAA and security best practices when handling systems and user data
• Deliver excellent customer service and maintain professionalism during high-pressure situations

Qualifications

• 1–3 years of prior IT help desk or technical support experience
• Experience supporting Microsoft 365 environments
• Familiarity with Windows and macOS troubleshooting
• Basic understanding of networking concepts, VPNs, printers, and endpoint devices
• Strong communication and organizational skills
• Ability to prioritize tasks and manage multiple requests simultaneously
• Experience with ticketing systems and remote support tools preferred

Preferred Qualifications

• Experience in healthcare or medical billing environments
• Familiarity with HIPAA-compliant environments
• Exposure to tools such as Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platforms
• CompTIA A+, Network+, or equivalent certifications preferred