Copy of Client Success Manager

Responsibilities

• Manage a portfolio of clients with varying levels of service depending on package level; be their primary point of contact for site issues, campaign changes and reporting.
• Develop close client relationships by acting as a partner to our clients.
• Work with the internal teams in the building of marketing campaigns.
• Report to the client on their successes and identify areas in need of improvement.
• Manage onboarding new clients, set expectations, and set clients up for long term success with Firegang.
• Analyze performance reports from Google Analytics, Adwords, Facebook, Bing, etc., and interpret this data to clients in a way they will understand.
• Maintain and monitor results and present feedback to the client.
• Train clients on how to optimize their online reputation and phone call conversion rates, and provide other educational items that will help their practice succeed.
• Answer client emails, phone calls, and other communications in a timely manner.

Requirements

• At least 4 years of relevant Account Management experience required.
• Dental Experience required.
• Digital Marketing required.
• Excellent written and verbal communication skills.
• Data driven and enjoy helping clients succeed.
• Team oriented and a problem solver.
• Enjoy professional conversations with clients and co-workers.

Bonus Points

• Experience with Google AdWords, Google Analytics, and/or any other online marketing solutions.
• Enjoy digging into data to address problems and identify solutions.

Pay

Salary of $42-48k/year

Schedule

Remote position available to candidates located anywhere in the US.

Benefits

• DOEPPO Health Benefits (medical/dental)
• 401K Option with matching
• Generous PTO and Holiday Schedule
• 100% Telecommute
• Lifetime Life, AD&D, Short, and Long Term Disability Insurances

Qualifications

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.