Copy and Print Associate

Reports to: Client Services Supervisor, Client Services Manager, or equivalent leadership.

About the role

The Copy and Print Associate processes high volume copying, printing, finishing, and reprographics orders on site. This position fulfills jobs for document duplication, printing, finishing, binding, lamination, and other processing. The role also involves troubleshooting equipment and ensuring supplies are at satisfactory levels. The associate continuously offers the highest level of service to all clients and employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Performs functions on copy machines (including advanced printing/copying software).
• Performs maintenance including changing ink cartridges, loading paper, replacing toner waste and/or staple cartridges, and clearing jams.
• Operates binding equipment and performs finishing requests (cutting, binding, padding, etc.).
• Processes printing requests (both hard copy and electronic), locates printing orders, and prepares orders for shipping.
• Uses proficiency in a variety of reproduction-related equipment such as paper punches, staplers, inserters, folders, paper cutters, spiral binding, velo-binding, stitchers, collators, counters, GBC machines, and drill presses.
• Utilizes high-tech equipment to produce high-volume color finishes on published documents, including image smoothing, color banding, and JPG image adjustments.
• Performs daily key operations of convenience multi-function devices (ensuring functionality, replenishing toner/paper).
• Submits work orders for certain requests.
• Performs light maintenance and cleaning duties as assigned.
• Monitors the level of office supplies on the floor and replenishes or orders accordingly.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains backup staff and provides guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to clients.
• Provides reception or concierge (front office) coverage as needed.

Requirements

• High School Diploma (or equivalent) required.
• 2+ years of prior work experience preferred.
• 1+ year of work experience in copy and print/reprographics services preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of the position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures.

Skills

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD (Multi-Function Device) equipment.
• Knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Ability to determine correct methods and packing materials, and validate packing slips for accuracy.

Physical Demands

• Approximately 50% of the time requires fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Pay

Pay Range: $23 - $23 USD per hour.

Benefits

• Career Growth: Opportunity to learn new skills or use a variety of them, potentially uncovering other career opportunities.
• Learning & Development: Promotes a work culture of continuous learning.
• Recognition Programs: Available for all levels of employees.
• Paid Time Off (PTO):
  • Full-time: Minimum of 80 hours/calendar year.
  • Part-time/temporary: Minimum of 1 hour for every 30 hours worked.
  • PTO amounts may increase based on tenure and/or assigned account.
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings:
  • Medical, Dental, Vision.
  • HCFSA, DCFSA, HSA.
  • Commuter Transit and Parking Pre-Tax Plans.
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity.
  • Legal Program, Identity Theft Protection.
  • Pet Discounts, Pet Insurance.
  • Group Home and Auto Insurance.
  • Employee Assistance Program (EAP).
  • Short Term Disability, Life Insurance.
  • Education Discounts.
  • 401k with matching.
  • Entertainment Discounts.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.