Copier Service Technician

About the role

Responsible for maintaining, servicing, and repairing copier equipment at a client’s site in a timely, high-quality, and cost-effective manner.

Responsibilities

• Troubleshoot, diagnose, and resolve maintenance and repair issues at client’s locations within a designated territory using diagnostic tools, service aids, and product manuals.
• Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.
• Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in triannual physical inventory and occasional spot checks.
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.
• Accurately maintain and comply with documentation and service procedures in a timely basis, including time entry, dispatching, and closing service calls using Remote Tech.

Requirements

• An associate degree and two years of relevant experience; or equivalent combination of education and experience.
• Sharp, Canon, HP, and/or Konica direct service experience preferred.
• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

Skills

• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company- and client-specific programs.
• Demonstrated attention to detail.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relationships at all levels of an organization.
• Strong ability to exercise independent judgment.
• Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem-solving situations.
• Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit.
• Cost-conscious—conserve organizational resources.
• Treat people with respect; work with integrity and ethically; uphold organizational values.
• Follow policies and procedures; complete administrative tasks correctly and on time; support organization's goals and values.
• Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly.
• Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly.
• Adapt to changes in the work environment; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; take responsibility for own actions; commit to long hours of work when necessary to reach goals; complete tasks on time or notify the appropriate person with an alternate plan.

Pay

$22.10 - $33.20 hourly + bonus opportunity. The pay range listed is based on candidate's skill level, experience, relevant licenses, and educational background.

Benefits

For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.