Copier Field Technician

Key Responsibilities

• Perform on-site service calls to diagnose, repair, and maintain copiers, printers, and multifunction devices
• Conduct break/fix troubleshooting on mechanical and basic technical issues
• Install, configure, and test equipment to ensure proper functionality
• Perform preventive maintenance on customer equipment to reduce downtime
• Manage and prioritize a daily schedule of service calls within assigned territory
• Maintain accurate service records, parts usage, and repair documentation
• Provide excellent customer service, clearly communicating issues and solutions to clients
• Order and manage parts inventory as needed to complete repairs
• Identify recurring equipment issues and escalate when necessary
• Ensure compliance with safety standards and company procedures while working onsite
• Maintain and care for company-provided tools, equipment, and vehicle

Qualifications

• 2+ years of experience in field service, equipment repair, or mechanical/technical troubleshooting
• Experience working with copiers, printers, or similar electro-mechanical equipment strongly preferred
• Strong mechanical aptitude and problem-solving skills
• Ability to work independently and manage time effectively in a field environment
• Valid driver’s license and reliable driving record

Preferred

• Previous experience in a copier/printer service technician role
• Familiarity with diagnostic tools and repair processes for office equipment
• Customer-facing experience in a service environment

Key Skills

• BREAK/FIX REPAIR
• Mechanical Troubleshooting
• CUSTOMER SERVICE & COMMUNICATION
• TIME MANAGEMENT AND ROUTE PLANNING
• ATTENTION TO DETAIL

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance teams and our commitment to excellence.

Invest In Yourself

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

We offer a comprehensive range of benefits to enhance your health, wellness, and ongoing personal and professional development, including:

• Medical, dental, life, and disability insurance options
• Retirement Savings Plan (401K)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Tuition assistance programs
• Paid vacation time and paid holidays annually