Coordinator - Voyage Services

About the role

We’re on an exciting journey to create the most irresistible travel brand in the world. As a Voyage Service Coordinator, you’ll support our in-house reservations and passenger services department, ensuring we deliver the best experience for our sailors and internal crew members. This is a busy, dynamic role where every day is different—ideal for someone who thrives in a fast-paced environment and enjoys working with diverse teams.

This hybrid role is based at VVHQ—our Virgin Voyages Head Office in Plantation, FL. Collaboration Days are Tuesdays, Wednesdays, and Thursdays in the office, with Mondays and Fridays remote.

Responsibilities

• Relay, receive, and verify information to and from ships.
• Report passenger numbers, requests, and questions to ships.
• Contact hotel, transfer, and port agent partners for reservations; verify confirmations and invoices.
• Serve as liaison between Cruise Reservations/Sales departments and ship’s staff.
• Ensure timely and accurate information flow and changes to affected departments.
• Guarantee business is accurately booked, communicated, and executed per Virgin Voyages standards.
• Handle overflow passenger and travel agency calls from U.S. reservations and group departments.
• Support team members when they are unavailable.
• Perform other duties as assigned.

Requirements

• 2+ years of prior dispatch experience within the cruise industry or similar fields.
• Strong verbal and written communication skills.
• Professional attitude, presentation, and attire.
• Proficient in Microsoft Outlook, Word, and Excel.
• Ability to prioritize, organize, and follow up in a timely manner.
• Confident telephone skills and etiquette to ensure a smooth experience for sailors.
• Ability to use and/or learn standard software applications and in-house reservation systems.
• Speaks clearly and persuasively in all situations; listens and seeks clarification; responds well to questions.
• Treats people with respect, keeps commitments, and inspires trust.
• Completes administrative tasks accurately and on time.
• Works with integrity and upholds organizational values.

What Matters to Us

At Virgin, your personality matters as much as your skills. We value individuals who are clever, proactive, intuitive, and passionate—people who make things happen and earn respect from their peers. If you’re someone who thrives in a collaborative environment and enjoys contributing to a vibrant workplace culture, we’d love to have you on board.