Coordinator, Sports Experiences

About the role

On Location is a global leader in premium experiential hospitality, providing ticketing, curated guest experiences, live event production and travel management for major sports, entertainment, fashion and culture events. As an official partner to over 150 rights holders including the IOC, FIFA, NFL, NCAA, UFC, WWE and PGA of America, and a subsidiary of TKO Group Holdings, the Coordinator, Sports Experiences will coordinate hotel reservations for large‑volume sporting events, negotiate contracts, manage inventory and support guests throughout event weekends.

Responsibilities

• Provide all customers attending event with exceptional customer service
• Contract and negotiate hotel contracts with properties according to event specifics
• Work with marketing department to create and distribute consistent event‑related communications
• Create event and hotel‑builds in proprietary reservation system
• Manage hotel inventory daily across markets for city‑wide events
• Optimize sales and maintain strong hotel relationships in markets
• Help travelers with their reservations and resolve any guest‑related issues, including during event weekends
• Manage all last‑minute changes leading into events
• Compile and maintain event summary information, track historic sales and hotel reporting
• Gain knowledge of all events to provide customer support for inbound calls, including scheduled phone hours
• Audit hotel rooming lists to ensure accuracy of reservations
• Support accounting with reconciliation and collection process
• Assist in onsite needs, fulfillment and hospitality services

Qualifications

• Bachelor’s Degree in hospitality, sports management, business or a related field
• Minimum of 1+ years in the sports, travel and/or hospitality industry
• Proficiency in Microsoft Office applications; in particular Excel and Outlook

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid time off
• 401(k) plan

Schedule

• Less than 10% travel required
• Adaptable work and travel schedule; availability to travel for work, which may include extended work hours during nights, weekends, and holidays