Coordinator Scheduling Operating Room - Pediatric GI

About the Role

Coordinator Scheduling Operating Room facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service. The Coordinator ensures accurate data entry, including demographic and financial information for each account, and is responsible for the successful financial outcome of all patient services. This role communicates directly with patients, families, physicians, and nurses, requiring professional appearance, behavior, good communication skills, dependability, flexibility, and teamwork.

This advanced-level position promotes demonstrated knowledge and competency, enabling the use of good judgment in making independent decisions to resolve customer issues in routine operations.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Scheduling
  • Obtains and accurately inputs all required data elements for scheduling and registration, including patient demographics, financial information, guarantor information, and relevant notes associated with the encounter. Data fields include but are not limited to: address, employment, insurance info, nearest relative, guarantor, insurance plan, admitting diagnosis, working diagnosis, and physician information.
  • Prioritizes and completes scheduling in a consistent, courteous, professional, accurate, and timely manner.
  • Reviews the schedule to ensure accuracy.
  • Ensures each patient is assigned only one medical record number.
  • Selects the appropriate patient type based on the department and services required.
  • Documents in account notes.
  • Ensures orders are received and are consistent with tests/procedures.
  • Confirms schedule with each physician daily; confirms a null schedule.
• Customer Focus
  • Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
  • Greets patients courteously and professionally.
  • Calls patients by name.
  • Asks patients if they may have special needs.
  • Represents the Surgery department in a professional, courteous manner at all times.
  • Works with other departments to resolve scheduling issues in a timely and professional manner.
• Errors
  • Makes minimal errors in performing scheduling/insurance verification.
  • Follows Error Policy and Procedure for target error rate percentage.
  • Utilizes education information to reduce error rates.
  • Requests additional education information when necessary.
  • Demonstrates ability to select correct insurance plans.
• Education
  • Provides focused education for staff as needed.
  • Coordinates new hire training (if needed).
  • Ensures Healthstream education is completed timely.
  • Attends the majority of Direct Connects.
• Other
  • Assists the hospital in the event of an internal or external disaster.
  • Supports the flexible needs of the department to accommodate patient volume in all areas of the hospital, which may require assignment to another area of the department or shift change.
  • Supports the department in achieving established performance targets.
  • Completes required training as needed.
  • Performs all other duties as assigned.

Requirements

• High School diploma or equivalent required.
• Associate degree preferred with emphasis in Health/business-related field.
• 6 months of scheduling experience preferred.

Schedule

5 Days - 8 Hours

Work Type: Full Time