Coordinator, Rental Housing (Contractual)

Department: Housing and Community Vitality

Location: 281 Office Building

Employment type: Full-time, contractual (one year, with intent to renew and/or transition to a classified role; renewal not guaranteed). FLSA status: Non-Exempt. Salary range: $49,308 – $73,962; anticipated hiring range: $55,000 – $65,000 (paid biweekly).

About the role

The City of Fort Collins is seeking a Rental Housing Coordinator to join the new Housing and Community Vitality department. This role supports the City’s Rental Housing program by delivering high-quality customer service to tenants and housing providers while ensuring smooth business operations. The Coordinator processes and verifies rental applications, issues invoices, collects payments, maintains accurate records, and assists with the complaint-based rental inspection process. The position requires independent decision-making, attention to detail, cultural competence, and the ability to manage multiple technological systems in a dynamic, service-focused environment.

Responsibilities

• Provide clear and concise customer service, answer questions, and guide customers through City processes.
• Process and verify rental applications, create invoices, collect payments, and issue rental records.
• Develop, compile, and maintain files, records, reports, spreadsheets, and databases.
• Assist in the complaint-based rental inspection process, including scheduling, intake forms, sending notices, and tracking.
• Demonstrate initiative, effective collaboration, and transparency while working within the project team.

Requirements

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation; leverages resources and adapts to changing issues and trends.
• Ability to understand the diverse needs of internal and external customers and deliver services that exceed expectations.
• Proficiency in utilizing digital tools for organizational information, individual, and teamwork.
• Specific knowledge of department-related ordinances, policies, procedures, and regulations.
• Ability to work effectively and independently at a high level of customer support, with strong organization, attention to detail, and adherence to confidentiality and ethical standards.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to evaluate situations and make appropriate decisions in stressful environments, including de-escalation of difficult or high-conflict situations.
• Ability to actively problem-solve with limited guidance.
• Ability to use multiple technological systems to manage customer information and billing.
• Ability to establish and maintain effective working relationships with residents, customers, other agencies, City departments, and staff.

Qualifications

• Minimum: High School Diploma or GED.
• Preferred: Customer service and data management experience.

Benefits

• Medical, dental, and vision insurance (for self, spouse, domestic partner, children) – eligible on the 1st of the month following date of hire.
• Paid vacation, paid holidays, sick leave, and an additional one-time bank of 40 PTO hours for new, full-time hires.
• Retirement plan with company contributions after a 6-month probation period and immediate vesting.
• Flexible spending accounts for medical expenses and/or dependent care.
• Employee Assistance Program offering counseling, legal, and financial assistance.
• Life insurance, short-term and long-term disability.
• Wellness program and access to workout facilities.
• Onsite health clinic for employees and families.
• Learning and development opportunities at all levels, with career mobility.
• Collaborative work environment.