Coordinator, Placement & Adoptions

Summary

Are you a positive and engaging people person? Do you thrive in a dynamic environment with lots of changing needs and priorities? If so, you should consider the role of Adoptions and Placement Coordinator at the Behavioral Rehabilitation Center in Weaverville, NC!

Who We Are

Launched in March 2013, the ASPCA Behavioral Rehabilitation Center is the first and only facility dedicated to the study and rehabilitation of extremely fearful, under socialized dogs, such as those confiscated from puppy mills and hoarding situations. In 2017, the ASPCA Behavioral Rehabilitation Center (BRC) relocated to a new permanent and expanded facility in Weaverville, North Carolina. The mission of the BRC is to share best practices, develop structured behavior modification programs for other animal welfare organizations and assist with these programs’ implementation. Our ultimate goal is to maximize lifesaving impact through partnership and collaboration with shelter partners across the country.

Responsibilities

- Provide a safe and compassionate environment for animals in our care, our staff, and for our adopters by using low-stress handling techniques. - Write compelling adoption biographies for available graduates, painting a positive and transparent picture of the individual animals for our adoption page. - Field adoption inquiries with a sense of urgency to schedule and conduct matchmaking calls and adoption meet and greets working to maintain a positive experience for visitors to the BRC with clear communication to both internal and external parties each step of the way. - With enthusiasm and compassion, assist potential adopters and guide them towards animals that may be the best match for them. - Develop a sense of Adopter expectations through a conversation-based, empathetic approach, with attention to non-verbal behavior. - Counsel adopters on the medical and behavioral care their animal has received and coach adopters on the techniques and care identified for a successful post-adoption experience for pet and pet owner. - Coach potential adopters in socialization and training of the animals they're interested in. - Be familiar with all the available dogs, including their attributes and challenges. Present animals enthusiastically and objectively to potential adopters. - Conduct adoptions onsite and using audio/video technology and electronic forms, including processing paperwork. - Create and maintain animal records in databases, including the thorough documentation of all Matchmaking conversations and communication with the public. - Conduct compassionate post adoption support to adopters, approaching conversations without judgment and connecting them with appropriate resources. - Collaborate with the Behavior & Operations teams to develop and maintain a working knowledge of graduates and upcoming graduates. Coordinate with both teams to participate in treatments and dog activities regularly to gain a more comprehensive understanding of each dog and gather engaging photos and videos of graduates. - Collect compelling and impactful photos, videos and details that work to tell graduate stories and market them for placement and adoption. - Collaborate with ASPCA Media and Communications and Social Media teams to promote graduates in online postings and create compelling stories that drive adoption interest. Highlight success stories for potential media or Happy Tail needs. - Stay up to date on new adoption trends and the placement landscape in animal welfare, bringing new ideas to the table to support adoption goals. - Research, organize and participate in outreach opportunities within the community to reach new audiences and promote the BRC to a broader range of potential adopters, including flyering, tabling at events, building relationships in the community, and other people centric marketing needs.

Qualifications

- Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. - The ability to work closely with behaviorally compromised animals and feel comfortable working in an environment where euthanasia is performed on a regular basis. - Detail oriented, with great organizational skills. - Resilient; bounces back from difficult and disappointing situations quickly. - Fluent in Internet usage and research. - Fluent in the use of MS Outlook, Word, Excel, PowerPoint, Airtable, Canva. - Excellent communication skills (spoken, telephone and written). - Good team player: a “people person” who enjoys collaboration. - Superior problem-solving abilities; likes to troubleshoot and find solutions when facing challenges. - Ability to thrive in a fast-paced, potentially stressful environment; must be flexible and easily accept frequent changes to plans/protocols. - Must be able to lift and carry up to 50 lbs. - Working in and around a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy, and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible. - Must be willing and able to handle animals in stressful conditions. - Displays care and concern for the safety and well-being of self, animals and others, especially during stressful situations. - Ability to drive 6 hours in a day to transport animals up to once per month. - Ability to exemplify ASPCA’s core values and behavioral competencies.

Education and Work Experience

- High school diploma or GED required. - 1 year experience in a client-facing customer service role is required; experience in a client-facing customer service role in the animal welfare field is strongly preferred. - 1 year professional experience working in animal shelters required. - 1 year of experience in shelter adoptions is strongly preferred. - 1 year experience working or volunteering in an animal welfare agency handling animals strongly preferred. - Experience working with under socialized dogs with extreme fear issues is a plus. - Writing and photography experience is strongly preferred. - 3 years of driving experience strongly preferred.