Coordinator, Patient Services Administration
Patient Services Representative
Day in and day out, the compassionate staff of NewYork-Presbyterian Queens dare to be truly great, as they look for ways to enhance the quality of our services and ensure the satisfaction of everyone we care for. Join a supportive team, and help us deliver a superior patient experience to our diverse local community.
About the Role
As a member of our patient services team, you'll discover what sets us apart - passion for the patients and families in our care. Patient Services Representative - Patient Services
Responsibilities
- Visit all patients and their families and serve as their advocate as we fulfill the mission of putting patients first.
- Promote patient rights, identify and address issues and concerns and serve as a key liaison between our patients, families and staff.
- Work collaboratively with the interdisciplinary team to ensure the highest quality of compassionate care to provide the best possible positive patient/family experience.
Requirements
- Bilingual language skills
- Preferred Master’s Degree in health care or human service related field
- Required Baccalaureate degree in health care or human service-related field
- Experience working in medical settings and interacting collaboratively with medical teams
- Working knowledge of HIPPA regulations
- Demonstrates an understanding of population-based disease management including community resources
- Demonstrates an ability to function independently in a goal-directed manner while communicating effectively with patients, family, significant others, and providers at all levels
- Demonstrates sensitivity to patient/family belief systems, ethnicity and culture as well as socioeconomic background
Qualifications
- Preferred Master’s Degree in health care or human service related field
- Required Baccalaureate degree in health care or human service-related field
- Experience working in medical settings and interacting collaboratively with medical teams
- Working knowledge of HIPPA regulations
- Demonstrates an understanding of population-based disease management including community resources
- Demonstrates an ability to function independently in a goal-directed manner while communicating effectively with patients, family, significant others, and providers at all levels
- Demonstrates sensitivity to patient/family belief systems, ethnicity and culture as well as socioeconomic background
Skills
- Bilingual language skills
- Master’s Degree in health care or human service related field
- Baccalaureate degree in health care or human service-related field
- Experience working in medical settings and interacting collaboratively with medical teams
- Working knowledge of HIPPA regulations
- Understanding of population-based disease management including community resources
- Ability to function independently in a goal-directed manner while communicating effectively with patients, family, significant others, and providers at all levels
- Sensitivity to patient/family belief systems, ethnicity and culture as well as socioeconomic background
Benefits
Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.
Pay
$66,300-$89,000/Annual
Schedule
Monday - Friday, 9 AM - 5 PM
Company Information
NewYork-Presbyterian Queens is an amazing place where care, compassion and community meet a world-class experience. At NewYork-Presbyterian Queens, patients are the #1 priority – and a constant source of inspiration for continuous improvement. NewYork-Presbyterian Queens is an equal opportunity employer.