Coordinator, Patient Enrollment

Job Summary

The Patient Enrollment Coordinator is responsible for improving Cano’s enrollment growth objectives by discussing enrollment and eligibility options with members/non-members. The role requires fluency with various payor sources and guiding patients through the insurance/cash pay process.

Essential Duties & Responsibilities

• Professionally represents Cano Health; provides centers tours.
• Identifies and answers questions about healthcare access and Cano service offerings.
• Facilitates enrollment into health plans or payment plans.
• Assists patients with credit applications, if applicable.
• Collaborates with health plan agents and brokers.
• Achieves monthly, quarterly, and annual enrollment goals and growth targets.
• Verifies insurance and benefit coverage on all of patient's insurance plans.
• Maintains lines of communication and follow up with current members to assure no loss of benefit coverage.
• Collaborates with Community Outreach associates on center and community activities events.
• Generates and submits reports on new enrollment for insured/cash pay members.
• Delivers presentations, attends meetings, and distributes educational materials to members/potential members.

Additional Duties & Responsibilities

• Remain positive, courteous, and professional.
• Maintain adequate supplies, equipment, and materials (informational material, promotional items).
• Work independently to achieve goals and objectives.
• Communicate with fellow associates to identify areas of opportunity to enhance membership growth.
• Generate and submit reports on new enrollment for insured/cash pay members.
• Additional duties may be assigned.

Education & Experience

• Min. 3 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).
• Demonstrated exceptional networking and negotiations skills.
• Demonstrated strong public speaking and presentations skills.
• Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.
• High School knowledge, Skills & Proficiencies:
  • Fluent in English and primary language of target population (e.g., Spanish).
  • IT proficient working with electronic medical records (preferably eCW), health plan portals, and IT systems (Care Credit and Microsoft products including SharePoint, Excel, Outlook, Teams, etc.).
  • Understanding of Medicaid and Medicare (including healthcare markets).
  • Detail oriented to ensure accuracy of reports and data.
  • Sales and marketing experience, highly preferred.
  • Previous healthcare marketing, enrollment, and/or grassroots/community outreach experience a plus.

Physical Requirements

• Works under usual office conditions.
• Required to work at a personal computer as well as be on the phone for extended periods of time.
• Must be able to stand, sit, walk and occasionally climb.
• Incumbent must be able to work extended and flexible hours and weekends as needed.
• Physical demands include ability to lift up to 50 lbs.

Work Conditions

• Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing.

Travel Requirements

• Amount of Expected Travel: 0-25%
• Work will involve some driving/traveling to assigned clinics.

Tools & Equipment Used

• Computer and peripherals.
• Standard and customized software applications and tools.
• Usual office equipment.