Coordinator of Military-Affiliated Advising

About the role

The Coordinator of Military-Affiliated Advising reports directly to the Director of Military-Affiliated Advising and serves as a primary point of contact for academic advising, transition support, and student success initiatives for military-affiliated undergraduate students enrolled through the Austin Peay Center at Fort Campbell.

Responsibilities

The coordinator supports student progress by combining proactive advising practices with a working knowledge of admissions, financial aid, military education benefits, and ArmyIgnitED systems. The position plays a key role in retention and persistence initiatives by developing advising plans, monitoring student progress, and collaborating with campus partners.

• Delivers proactive academic advising for military-affiliated students using Appreciative Advising and individualized plans.
• Guides students in degree planning, major selection, and academic progress while collaborating with faculty and support services to promote persistence and graduation success.
• Provides comprehensive guidance to military-affiliated students, helping them navigate ArmyIgnitED, Tuition Assistance, VA, and MyCAA benefits.
• Supports enrollment and transition of military-affiliated students through outreach events, admissions counseling, and personalized onboarding.
• Contributes to a positive and collaborative team environment while supporting center operations, professional growth, and effective communication.

Requirements

• Ability to understand and act within APSU policies and academic standards as well as FERPA regulations.
• Ability to communicate effectively and appropriately with students, families, faculty, and colleagues.
• Demonstrated commitment to supporting diverse populations in a university setting.
• Proficiency with technology including Microsoft Office Suite, Banner, AP OneStop, Slate, and DegreeWorks.

Qualifications

Required qualifications include a Bachelor’s degree from an accredited college or university, computer literacy, and ability to navigate multiple platforms.

• Bachelor’s degree from an accredited college or university.
• Computer literacy and ability to navigate multiple platforms.
• Ability to work flexible hours, including occasional evenings and weekends.

Preferred qualifications include a Master’s degree in student affairs, counseling, education, or a related field, experience in higher education advising, admissions, or student support services, and familiarity with ArmyIgnitED, VA Education Benefits, and MyCAA.

• Master’s degree in student affairs, counseling, education, or a related field.
• Experience in higher education advising, admissions, or student support services.
• Experience working with or advising military-affiliated populations.
• Familiarity with ArmyIgnitED, VA Education Benefits, and MyCAA.
• Knowledge of military structure, military-affiliated student challenges, and resources.

Skills

• Ability to multitask, maintain accurate records, and provide student-centered service.
• Ability to maintain confidentiality and work independently and collaboratively.

Physical Requirements

Sedentary work with occasional movement between offices, classrooms, or event locations on- and off-site.

• Must be able to lift and carry up to 10 pounds occasionally (e.g., office materials, supplies, or event signage).
• Frequent use of office equipment, including computers, telephones, printers/copiers.
• Ability to sit and view a computer screen for extended periods.