Coordinator of Intake - Healthcare (Full-time)

About Us

TwelveStone Health Partners is focused on the medication needs of patients with chronic, complex and rare conditions. For more than 35 years, TwelveStone Health has been dedicated to finding new ways to deliver care designed around the patient. We provide access to the most advanced medications, along with the personal and financial support patients need to live with chronic conditions such as Multiple Sclerosis, NMOSD, Myasthenia Gravis, CIDP, ITP, Migraine Prevention, Crohn’s Disease, Ulcerative Colitis, Plaque Psoriasis, Alpha 1 Antitrypsin Deficiency, Primary Immunodeficiency, hATTR Amyloidosis, Thyroid Eye Disease, and many others.

For providers, we simplify treatment for complex conditions by eliminating the administrative and clinical burdens placed on practices when patients need innovative specialty medications. TwelveStone Health Partners supports the transition from acute to post-acute care environments and the journey from sickness to health. We are currently licensed in 50 states.

Responsibilities

• Manage email, fax, and web portals for new referrals, answer incoming calls regarding new referrals, and work closely with other departments to complete referrals.
• Verify insurance coverage online or via phone to determine patient out-of-pocket costs, obtain documentation to ensure the product(s) ordered meet insurance requirements, and coordinate with authorization counterparts to ensure all information required by insurance is successfully authorized.
• Dispense and bill medications, capturing all relevant information in internal systems.
• Arrange Infusion Support nursing team to schedule patient medication administration and nursing visits.
• Ensure Retail Specialty referrals are moved to the patient care team appropriately.
• Evaluate and troubleshoot issues within HIT/IS/Specialty workflow to assist intake team members in finding resolutions.
• Train new Intake staff and cross-train current staff.
• Assist with PTO schedules and approvals, provide input for performance reviews, and help set expectations and guidance for higher performance and improvement.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Current, unrestricted Pharmacy Technician license in the state of practice; Pharmacy Technician certification or another professional license (LPN, Medical Assistant, etc.) preferred.
• Three to five years of related intake or medical office experience required.
• IV/Specialty Pharmacy Experience required.
• Knowledge of HCPC coding, medical/pharmacy terminology, and ICD-10 codes preferred.
• Medical ERM and/or other medical software knowledge required.

Skills

• Attention to detail
• Critical thinking and problem solving
• Approachable demeanor
• Strong phone etiquette
• Dependability
• Verbal and written communication
• Teamwork, cooperation, and collaboration