Coordinator Member/ Customer Services

Job Description

Includes but is not limited to:

• Keep the Member Services desk at the New Hope location appropriately and efficiently staffed during operating hours and ensure that a master schedule is maintained with an appropriate shift coverage process.
• Serve as a role model and mentor for the member service team by displaying the highest level of customer service.
• Work with the General Manager to solve any staff members and member concerns or customer service issues.
• Maintain a consistent form of communication with all Member Service staff in communication binder, staff contact list, program book, Outlook, company web and other forms of internal staff communication modalities.

Requirements

• 2-3 years of leadership level experience in customer service.
• Minimum 3 years of experience in the customer services field OR in membership service with related health club/wellness experience.
• Demonstrated customer service excellence and enthusiastic attitude.
• CPR Certification
• Excellent written and verbal communication skills.
• Must be able to effectively communicate both in person and on the telephone.
• Must be able to multi-task and have strong organizational skills.
• Proven ability to provide high quality customer service.
• Proficiency with industry standard word processing, spreadsheet, database, graphics, and presentation applications.
• Ability to multi-task, work independently and with a team, and perform detail-oriented functions.
• Professional and enthusiastic attitude.
• Ability to problem-solve, and make key decisions.

Physical Requirements

• Stand entire shift (from 4-8 hours per day).
• Sit majority of the shift (2-6 hours per day depending on schedule).
• Bending, stooping, climbing, squatting and reaching below knees and overhead for up to 2 hours per shift.

Benefits

Cornerstone offers competitive vacation, medical, dental, 401K and supplemental insurance benefits.