Coordinator, Machine Learning Product and Engineering

About the role

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large‑scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. The ML Product and Engineering Coordinator is a full‑time position reporting to the VP of Product Management. The role focuses on coordination, enablement, and organizational health for the Machine Learning group, acting as the central hub for communication and operations to keep teams informed, leaders supported, and cross‑functional work moving efficiently.

Responsibilities

• Org‑Level Support
  • Design, coordinate, and maintain processes, tools, and operating rhythms across the Machine Learning group to ensure the team has clarity on what’s happening, what’s expected, and when.
  • Identify friction points in how teams plan, communicate, and deliver.
  • Recommend and pilot improvements that make teamwork and execution more seamless.
  • Enhance partner alignment: strengthen coordination among key collaborators to ensure engagement models are structured, predictable, and efficient.
  • Influence organizational effectiveness: surface insights and patterns from disparate teams that help inform leadership’s operational decisions and process evolution.
• Planning and reporting
  • Support the Machine Learning group in company‑wide processes (e.g., planning, goal‑setting, initiative and org‑wide reviews) by coordinating participation, managing content and required inputs, and tracking progress for major cross‑company initiatives.
• Communications and event operations
  • Draft, coordinate, and manage internal communications (e.g., newsletters, org updates, all‑hands content, presentations) while maintaining clear, open communication channels between leads and their teams.
  • Improve communication architecture: streamline how information moves across channels and audiences, ensuring clarity, reducing noise, and creating more reliable feedback loops.
  • Keep distribution lists, Slack channels, and other communication pathways accurate and up to date—reflecting new hires, exits, and org adjustments.
  • Plan team events and department‑wide gatherings.
• Program management
  • Support priority projects as needed by gathering information, organizing materials, coordinating communication, and keeping complex processes moving forward.
• Leadership Support
  • Strategic operational support: ensure leaders are prepared for meetings/events with materials, agendas, and logistics.
  • Partner with other Coordinators, Program Managers, and Executive Assistants across Etsy to ensure alignment.
  • Represent group leaders with professionalism, discretion, and confidentiality in internal and external interactions.
  • Serve as a trusted coordination partner, anticipating needs and helping the org stay aligned.
  • Build trust and connections across all layers of the group, developing situational awareness of cross‑group dependencies.
  • Proactively flag challenges, opportunities, and other relevant updates to group leadership.
  • Track L&D activities, expense reports, budget elements, and other operational enablers that keep the organization functioning efficiently.
  • Administrative support for Machine Learning Group Leads (VP‑level