Coordinator, International Transportation

Company Overview

Ross is a leading off‑price retail chain with over 2,200 stores and 2023 revenues of $20.4 billion. Headquartered in Dublin, CA, the company operates three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. Ross emphasizes diversity, equality, inclusion, and community involvement, and it offers continuous learning and development opportunities for its employees.

General Purpose

The International Inbound Operations Coordinator provides support for all international inbound transportation activities, acting as a liaison among Ross, customs brokers, steamship lines, freight forwarders, vendors, and internal departments. The role assists International Planners with Ross Direct and POE shipments and handles administrative tasks for both inbound domestic and international functions.

Essential Functions

• Support inbound transportation, including entry, tendering, scheduling, tracking, and tracing of international shipments.
• Investigate and resolve issues related to international freight movement.
• Provide superior customer service to vendors, buyers, and distribution centers.
• Communicate regarding tracking, documentation, and booking of international shipments.
• Interact with customs, freight forwarders, vendors, and carriers.
• Execute cost‑saving and service‑improvement plans while ensuring customs compliance and on‑time delivery to Ross DCs.
• Assist with projects and duties assigned by International Supervisors or the Manager.

Competencies

• Drives Results
• Teamwork
• Communication
• Performance Standards
• Customer Service
• Attention to Detail
• Adaptability
• Data Entry Accuracy

Qualifications & Special Skills

• 1–2 years of experience in international transportation (preferred).
• 2–4 years of customer service experience (preferred).
• Knowledge of international documents, Incoterms, customs regulations, and tariffs.
• Transportation background within the retail industry.
• Proficiency in Microsoft Word, Excel, and Access.
• Strong self‑motivation and ability to aggressively complete projects.
• Excellent written and oral communication skills; ability to interact with all organizational levels.

Education / Certifications

Bachelor’s degree preferred.

Physical Requirements

• Work primarily in an office environment using a computer.
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person meetings, typing, and handling paper/files.
• Consistent timeliness and regular attendance.
• Vision sufficient to read printed or electronic information.

Supervisory Responsibilities

None – the position does not have supervisory duties.

Ross is an equal employment opportunity employer and complies with all applicable anti‑discrimination laws.