Jobs · Customer Service · Texas

Coordinator, Host City, FIFA World Cup 2026 - Dallas, TX

On-siteCustomer ServiceContract

Responsibilities

  • Work closely with on-the-ground team to guide new hires through processes and priorities.
  • Aid in the preparation of briefings, meeting notes, and presentations.
  • Provide day-to-day administrative support to ensure smooth office operations and a well-functioning workspace environment.
  • Help facilitate staff communications related to office use, policies, and workspace updates.
  • Track and maintain records related to workforce movements, access credentials, and space utilization.
  • Facilitate cross-functional coordination with local FWC26 team members within the Host City, Host City Committee, and external stakeholders.
  • Assist in advanced planning and take a big picture perspective to spot and escalate issues early, supporting timely solutions.
  • Work with the central Host City Management Team to ensure that the status of Host City deliverables is up to date.
  • Capture and inform the Host City Director and central Host City Management Team of any upcoming events and/or meetings taking place within the Host City.
  • Compile, update, and distribute regular reports on Host City progress to FIFA and local organizing teams as needed.
  • Develop Monday.com dashboards, timelines, and status updates to provide visibility across FWC26 team members and projects.
  • Support creation of executive-level updates for local host city meetings/workshops, and Host Committee sessions.
  • Assist FWC26 Functional Areas with local site visit planning, logistics coordination, and stakeholder scheduling.
  • Contribute to operational readiness exercises, simulations, and pre-tournament exercises.
  • Serve as on-site support for the Host City Director across multiple venues, moving quickly between sites as operational needs arise.
  • Provide coverage, administrative and logistical support across integrated command center structure as needed and/or instructed.

Requirements

  • Bachelor’s Degree or similar level of education.
  • Detail-oriented with a proactive problem-solving mindset.
  • Strong collaborator who thrives in a cross-functional and multicultural environment.
  • Flexible and adaptable, with a commitment to delivering high-quality outcomes.
  • Driven by teamwork, accountability, and operational excellence.
  • Strong verbal and written skills.
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
  • Ability to work in a fast-paced environment and multitask.
  • Passion for football/sport and enthusiasm for contributing to the success of the FIFA World Cup 2026.
  • Fluent in English. Spanish and/or French proficiency is a plus.

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