Coordinator, Home Delivered Meals (52825)

Essential Duties And Responsibilities

• Answer incoming calls from clients and delivery staff and document calls on the funding source database
• Develop and maintain home-delivered meal route sheets
• Report and coordinate with Case Management staff regarding daily delivery and coordination of client services
• Maintain client files, including documenting any client contact, case coordination, service changes, or contact with case management regarding client status, change in service, or client concerns
• Verify route app data uploaded to the funding source database, responsible for entering data from the route sheet into the database if the mobile app was not used on any given occasion
• Review route sheet documentation of delivery, no answers, and the date and time of return, as well as verifying the employee signature when a route sheet is in use
• Cookordinate with the drivers and deliverers in the field to handle emergencies or issues as they arise; report any serious emergencies or staffing needs to the Program Director or Assistant Director
• Prepare suggested contribution letters and count and record contribution receipts with the program bookkeeper or designated staff person
• Work with the Director on program planning and development
• Represent RiseBoro in community and interagency activities as assigned

COMPETENCIES

• Demonstrated customer service experience preferred
• Bilingual English/Spanish preferred
• Possess a genuine concern for helping with the physical, mental, and emotional needs of older persons
• Excellent oral and written communication skills
• Excellent organizational skills with attention to detail
• Able to multitask and manage time efficiently in a busy environment
• Able to problem solve as needed
• Able to be adaptable and flexible with an assigned work schedule i.e. shift extended/adjusted due to emergency or program need
• Able to be reliable and dependable in completing work duties
• Able to maintain positive relationships
• A creative self-starter with a positive attitude and the ability to work independently and collaboratively in a team
• Proficient with Microsoft Office Suite required, with the ability to learn database maintenance
• Commitment to RiseBoro’s mission, vision, and values
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

EDUCATION AND EXPERIENCE

• Associate’s degree and one year of social service, customer service, or related experience
• High School Diploma or equivalent with at least two years of social service, customer service, or related experience

Qualifications

RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.