Coordinator, Embedded (Hammonton, NJ)

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients across New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Our clinicians visit patients in their homes, offering a continuum of care for those with chronic conditions and limited mobility. We provide programs such as remote patient monitoring, behavioral health management, and chronic care management to ensure patients receive the highest quality of care from a team they know and trust. We seek individuals driven to make a difference and who embody our motto, “To Care is an Honor.”

About the role

This full-time, embedded Care Coordinator position is based in our client's senior living facility in Hammonton, NJ. You will ensure Ennoble Care delivers high-quality care services by collaborating with clinicians, staff, and patients to achieve healthcare goals and maintain open communication. In this role, you will manage individual care providers, including scheduling and supporting caregivers and families.

Responsibilities

• Complete individualized patient care plans and perform care management and coordination using Ennoble Care’s electronic medical record system
• Maintain frequent contact with patients to provide care coordination, support, and manage compliance with care management programs to improve outcomes
• Document all client communications (verbal or written) accurately
• Communicate with Primary Care Clinicians or designees regarding patient emergent needs, life-threatening episodes, and ensure comprehensive care plans are complete and accurate
• Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived concerns
• Collaborate with cross-organizational teams to meet the needs of Ennoble Care’s patients, their families, and partner facilities
• Become proficient in using technology, including secure email, telephone systems, and electronic medical records
• Adhere to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Demonstrate excellent customer service skills, reflected in positive feedback from customers and patients
• Contribute as a positive team member by supporting colleagues in a productive and constructive manner
• Operate office equipment such as computers, telephones, and copy machines as necessary

Requirements

• Comfortable speaking on the phone for extended periods
• Compassionate and empathetic toward patients, with a commitment to exceptional customer service
• Ability to take accurate notes and document tasks in a timely manner
• Strong multitasking skills to manage different patients and workstreams while remaining organized and efficient
• Ability to thrive in a fast-paced environment
• Full-time availability, Monday through Friday, during daytime hours at our client's senior living facility in Hammonton, NJ
• Proficiency in using computers, including Outlook and other Microsoft Office programs
• Knowledge of basic healthcare terms, conditions, roles, and care principles
• Ability to pass a drug screen and background check
• Positive attitude, adaptability to change, team-oriented mindset, and willingness to learn new skills continuously

This is a full-time, in-office position.

Benefits

• Medical, Dental, and Vision insurance
• Supplementary benefits: Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity
• Paid Time Off
• Paid Office Holidays
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand to access earned wages when needed

Pay

$19.00 per hour