Coordinator, Elevator Maintenance & Repair

Vendor & Contract Coordination

Coordinate daily activities of contracted elevator service providers, ensuring timely completion of maintenance, service calls, and repairs.
Monitor vendor performance, service quality, and adherence to contract terms, codes, and safety requirements.
Serve as primary point of contact for routine vendor communications and issue resolution.

Maintenance & Compliance Support

Aid in maintaining preventive maintenance schedules and tracking completion of required inspections.
Monitor deficiency reports and ensure timely follow-up actions.
Assist in the maintenance of records related to inspections, repairs, and compliance with N.C. Department of Labor requirements.
Coordinate and participate in required regulatory inspections and testing (e.g., fire service testing).

Operational Coordination

Respond to elevator outages and coordinate vendor response, including escalations for critical issues such as patient/staff/visitor entrapments.
Track service requests and ensure timely resolution and communication with impacted departments.
Support coordination of elevator downtime with clinical and operational stakeholders.

Project & Invoice Support

Assist in coordination of modernization projects, working with vendors, consultants, and internal teams.
Review service tickets and assist in invoice verification for accuracy prior to approval.
Support documentation for capital projects and system upgrades.

Program Support / Acting Lead Responsibilities

Provide day-to-day operational support to the Supervisor.
Serve as acting lead during Supervisor absence, including prioritization of work and vendor coordination.
Help identify service trends, recurring issues, and opportunities for improvement.
Participate in incident reviews and investigations as needed.

Work Performed

Vendor & Contract Coordination
Maintenance & Compliance Support
Operational Coordination
Project & Invoice Support
Program Support / Acting Lead Responsibilities