Coordinator Development Operations – Donor Relations

A Breakthrough Maker role at Children’s Hospital of Philadelphia (CHOP), a diverse community of more than 20,000 where your experience is valued, your voice is heard, and your contributions make a difference for patients and families.

About the role

The Development Coordinator – Donor Relations Operations supports the operational execution of donor acknowledgement, stewardship, and recognition programs on behalf of the Donor Relations team. This role manages key administrative workflows that ensure donors receive timely, accurate communications, including overseeing processes related to acknowledgments, stewardship reporting, and recognition. The role also supports project coordination across the Donor Relations and Executive Partnerships teams and reports directly to the Senior Associate Director of Donor Relations.

Responsibilities

• Coordinate the development of deliverables in response to Department requests.
• Manage the organization, analysis, and maintenance of information related to incoming requests to the Department.
• Execute assignments and establish goals and deadlines to meet them.
• Manage specific aspects of projects or processes.
• Enter data, maintain records, and track progress toward the team's goals.
• Support quality control and data integrity efforts.
• Exercise judgment within generally-defined practices and policies by selecting methods and techniques to obtain solutions.
• Manage the pre- and post-work for Chief Executive Officer, President, and Chief Development Officer acknowledgments and other correspondence using Foundation systems including DonorForce, Apsona, and Workfront.
• Provide administrative support for printing, mailing, and tracking hard copy gift acknowledgments in Foundation systems.
• Manage bounce backs from letters, emails, and reports, and coordinate updates with Prospect Research to ensure donor contact records remain current.
• Serve as backup to the Gift Administration team to manage the Donor Relations phone line.
• Support Executive Communications Strategist and Writer with administrative tasks related to developing materials (remarks and runs-of-show) for monthly All-Staff meetings and bi-annual Summits.
• Provide operational support for priority Executive Partnerships and Campaign projects.
• Assist with management of recognition lists and plaques to ensure accuracy and timely production.
• Create and manage project requests on behalf of Donor Relations Writers and the Communications Strategist/Executive Writer using Workfront.
• Organize and maintain printed and electronic reports developed by the Donor Relations team in the Foundation’s resources repository.
• Mass upload endowed reports, special events reports, and other communications into the database of record (DonorForce).
• Print and mail large print jobs on behalf of the Donor Relations team.
• Track and maintain the inventory of stewardship materials.
• Serve as backup to the Office Administrator of Foundation Operations on daily administrative tasks.

Requirements

• Bachelor's Degree – Required.
• At least one (1) year of business development, sales, or fundraising-related experience – Required.
• At least three (3) years of business development, sales, or fundraising-related experience – Preferred.
• At least one (1) year of donor relations, communications, marketing, or journalism experience – Preferred.

Skills

• Intermediate proficiency with office software (Microsoft) including email & calendar, word processing, spreadsheet, and presentation software (Outlook, Word, Excel, PowerPoint).
• Intermediate proficiency with customer relationship management software (Salesforce, DonorForce, Raiser's Edge).
• Strong verbal and written communications skills.
• Strong interpersonal skills.
• Solid time management skills.
• Solid organizational skills.
• Solid presentation skills.
• Solid analytical skills.
• Ability to maintain confidentiality and professionalism.
• Ability to work independently with minimal supervision.
• Ability to collaborate with stakeholders at all levels.
• Introductory proficiency with project management software (Workfront).
• Fundamental knowledge of fundraising and the role of stewardship in cultivating future giving to an organization.

Pay

Salary range: $58,300.00 - $72,900.00 annually. Salary ranges are shown for full-time jobs; if you're working part-time, your pay will be adjusted accordingly.