Coordinator, Continuous Care; Glick Recovery Center

About the role

The Coordinator, Continuous Care is an integral member of the Crisis Recovery Team at the Glick Recovery Campus. This position plays an important role in advancing our mission and supporting the communities we serve.

Responsibilities

• Manage the full arc of a client's administrative journey: check-in, registration, benefit eligibility and enrollment, pre- and post-appointment support, and care coordination across the campus.
• Connect clients to the right internal resources based on their individual needs.
• Respond appropriately to individuals presenting with crisis needs, engaging clinical staff as necessary.
• Enter, update, and verify all patient and payer information in EPIC and other electronic systems, ensuring documentation accuracy.
• Provide daily oversight of care provider scheduling, analyze utilization and performance metrics, and facilitate schedule adjustments.
• Collaborate with clinical, supervisory, and clerical staff to ensure effective and timely service delivery.
• Support Patient Support and Patient Engagement Staff during call-offs and vacation coverage.
• Provide timekeeper support to local GRC managers.
• Participate in de-escalation efforts with individuals experiencing behavioral health, substance use, or emotional crises.
• Collect co-pays, sliding fee payments, past due balances, and cost-of-service portions at check-in or check-out.

Requirements

• A minimum of a high school diploma is required; a Bachelor's degree is preferred.
• At least 3 years of experience in a behavioral health, community mental health, crisis services, urgent care, or similarly fast-paced human services environment, with experience supporting individuals in acute or high-need situations strongly preferred.
• At least 2 years of experience in patient access, registration, scheduling, care coordination, front desk operations, or office support in a high-volume service environment.
• Experience with electronic health records, insurance verification, benefit eligibility, and coordinating services across multidisciplinary teams is preferred.

Skills

• Strong verbal and written communication skills with the ability to interact professionally and respectfully in high-stress situations.
• Demonstrated ability to remain calm, exercise sound judgment, and respond appropriately to individuals experiencing behavioral health, substance use, or emotional crises.
• Crisis intervention is a specialized skill that requires assessing an individual's risk and determining appropriate interventions during crisis situations.
• Proficiency in Microsoft Office and electronic health record systems, with strong attention to detail in documentation, scheduling, and data entry.
• Ability to triage administrative priorities, manage frequent interruptions, and maintain accuracy in a fast-paced, high-volume environment.
• Ability to work independently while collaborating effectively with multidisciplinary teams to support timely client flow and service coordination.

Benefits

The Glick Recovery Campus operates 24 hours a day, 7 days a week, 365 days a year, providing crisis stabilization, urgent behavioral health support, substance use services, and related healthcare. This role is performed across administrative areas, clinical treatment spaces, intake and registration points, and shared client areas. Employees regularly interact with individuals experiencing behavioral health, substance use, emotional, or situational crises and must be able to respond professionally and calmly in a dynamic setting. Flexibility, frequent multidisciplinary coordination, and the ability to adapt to changing service demands are essential.

Pay

Compensation is commensurate with experience.

Schedule

Shifts Include 7:00am-3:30pm, 3:00pm-11:30pm, 11:00pm-7:30am, 7:00am-7:30pm, 7:00pm-7:30pm. All Shifts Include Working Every Other Weekend.