Coordinator Clinical Outcomes

Job Duties And Responsibilities

• Captures and facilitates implementation of clinical improvement initiatives within medical divisions.
• Develops process improvement plans with medical divisions to analyze, monitor, and ensure high levels of quality and performance.
• Identifies opportunities for improvement, makes recommendations for change, and leads the implementation of best practices to meet established goals.
• Promotes cross-departmental communication, collaboration, and performance improvement as a means of achieving cost-effective, high-quality care.
• Coordinates, facilitates, and implements best practice strategies for assigned patient populations to meet quality goals.
• Designs and documents assigned projects to demonstrate the quality levels delivered to patients, while applying model for improvement approach to quality.
• Collaborates with Clinical Data Analysts and Business Intelligence Development to analyze and display clinical data using measurement tools and systems, as appropriate.
• Interprets and communicates results in a way that the customer understands.
• Meets individually with providers and staff to assist with problem-solving, recommend and facilitate improvement strategies.
• Maintains and evaluates attainment of goals.
• Manages multidisciplinary quality improvement teams and projects to support the accomplishment of improvement clinical outcome goals.
• Serves as an educator, communicator, and resource to physicians, providers, and staff to understand quality and clinical outcomes objectives.
• Develops educational programs regarding quality initiatives and strategic objectives.
• Collaborates with clinical education, physicians, providers, and staff to review, design, and coordinate the use of education materials.
• Drives collaboration to improve Electronic Health Record tools to support Quality in collaboration with key functional departments and leadership.
• Ensures all key stakeholders receive consistent communication across service lines.
• Shares successful process improvement and care management practices.
• Facilitates obtaining benchmarking and comparative data for use in Quality Improvement activities.
• Aggregates and prepares internal hospital data for submission to external databases for benchmarking purposes.
• Coaches teams to pilot, monitor, implement action plans, and establish follow up activities for successful change leading to improved workflow and patient safety.
• Performs other duties as assigned.

Qualifications

• Highly proficient in use of Microsoft Word, Excel, PowerPoint, report writing, statistical analysis and data display, benchmarking & research.
• Knowledge of statistical process control (SPC) charts and other quality tools (pareto charts, run charts, flow diagrams, scatter plots) preferred.
• Knowledge of current concepts in quality improvement methodologies, failure mode and effects analysis, human factors analysis.
• Gather data and perform analysis.
• Basic knowledge of medical terminology and clinical informatics.
• Problem solves creatively.
• Analyzes processes and systems.

Education

• Bachelor’s Degree required.
• Masters Degree in Project Management, Healthcare Administration, Business Administration, Public Health, or Healthcare Quality and Safety or related field is preferred.

Experience

• 3 years' experience or certification in Project Management required, healthcare experience preferred.
• 2 years' experience in healthcare data management and/or quality improvement preferred.