Coordinator, Client Services - Brooklyn Basketball

About the Company

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty, and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement. The company is expanding its portfolio to include BK Mag, Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties. Brooklyn Sports & Entertainment is driven by a pursuit of excellence, constantly evolving and innovating to elevate its business and expand its fan base while fostering a culture of belonging and inclusion.

Brooklyn Basketball brings the Brooklyn Nets and New York Liberty together to establish a community-first basketball experience, growing the game for participants of all ages through professionally-led clinics, camps, community events, instructional content, and more.

About the Role

The Client Services Coordinator will support rental events and client experiences across the Brooklyn Basketball Training Center and other designated facilities. This role plays a key role in managing rental client relationships and coordinating the planning, organization, execution, and follow-up of facility rental events.

Responsibilities

• Serve as the primary point of contact for facility rental clients, building strong relationships and providing exceptional service throughout the planning, execution, and post-event experience.
• Lead end-to-end event coordination by managing schedules, attendance, equipment, staffing, technology, signage, and other event requirements while collaborating with clients and internal partners to ensure successful execution.
• Conduct client walkthroughs, develop event plans and operational checklists, communicate event requirements to internal teams, and support onsite event operations, including real-time issue resolution and client support.
• Manage rental administration, including calendars, event records, contracts, certificates of insurance, invoices, waivers, feedback, and other required documentation.
• Partner with Sales Associates and internal departments to ensure a seamless transition from booking through event delivery while identifying opportunities for repeat business and continued client engagement.
• Contribute to the ongoing improvement of rental operations, processes, and service standards through accurate reporting, documentation, and client feedback analysis.

Requirements

• Bachelor’s degree required.
• 1-2 years of professional experience in client services, account management, hospitality, or a related field preferred.
• Strong client service instincts with the ability to build relationships and communicate professionally with a wide range of clients and stakeholders.
• Excellent time management, organizational, and project management skills, with the ability to manage multiple events and deadlines simultaneously.
• Excellent verbal, written, and interpersonal communication skills, exuding a high level of energy and enthusiasm.
• Proficiency in Microsoft Office and related software; experience with Salesforce or comparable CRM is preferred.
• Availability to attend required events as an essential function of the position, including the ability to work evenings and weekends as needed.

Qualities

• Thrives working in a collaborative, client-facing, and fast-paced team environment.
• Passionate about the culture of sports as a vehicle through which to lift people up.
• Possesses strong client service and communication skills and the ability to manage relationships respectfully across multiple levels.
• Maintains a “can do” and coachable attitude on a consistent basis.
• Proactive by nature, with a solution-oriented approach to anticipating client needs and resolving challenges.
• Shows strong attention to detail, conflict resolution, problem-solving, and decision-making skills, along with the ability to adapt to changing event needs.
• Able to perform at a high level in high-pressure environments and under time constraints.
• Diligent, organized, accountable, and able to work autonomously across business, facility, and event operations.

Pay

$66,500 - $68,500

Benefits

• Bonus eligibility
• Medical, dental, and vision coverage; HSA and FSA eligibility
• 401k Employer Match at 4%
• Competitive PTO policy & Company Holidays
• Parental leave policy eligible after 6 months of service
• Access to events at Barclays Center, subject to ticket availability
• Free lunch onsite Monday - Thursday; onsite barista bar

Work Environment

The incumbent will work across office and facility environments and will be required to travel to various areas within the NYC Metro Area to attend community events, clinics, etc. This role requires commitment to work hours on evenings and weekends.