Cookie Crew

About Us

Insomnia Cookies was founded in a college dorm room in 2003 by then-student Seth Berkowitz. With over 20 years of growth, our innovative bakery and delivery concept has become a cult brand known for its warm, delicious cookies delivered all day and late into the night. We now have over 350 stores globally and continue to expand our footprint, including an experiential flagship concept and large-scale operations.

About the Role

As a member of the Cookie Crew at our Downtown St. Louis store (1136 Washington Ave, St. Louis, MO 63101), you are the ultimate Insomniac. You’ll serve as the point person for customer interactions while also baking our signature warm cookies. This role combines baking, hospitality, and teamwork to create the experience that keeps our fans coming back night after night.

Responsibilities

• Welcome every guest with genuine hospitality and make every interaction memorable
• Prepare, bake, and package warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards
• Accurately prepare in-store, pickup, delivery, and online orders
• Operate the register and process guest transactions
• Keep the bakery clean, stocked, organized, and food-safe throughout every shift
• Jump in wherever your team needs you—restocking supplies, helping teammates, or keeping the line moving
• Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed
• Deliver the kind of experience that turns first-time guests into lifelong Insomniacs

Requirements

• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation

Physical Requirements

This position regularly requires the ability to:

• Stand and walk for extended periods of time (up to 8 hours per shift)
• Frequently reach, bend, stoop, twist, kneel, and lift
• Lift, carry, push, and pull up to 30 pounds regularly
• Occasionally lift up to 50 pounds with assistance
• Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system
• Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units
• Safely operate kitchen equipment in accordance with company procedures
• Read order screens, recipes, and safety information
• Communicate effectively with guests and team members in a fast-paced environment

Work Environment

This position works in a fast-paced bakery environment that includes:

• Frequent interaction with guests
• Exposure to heat from ovens, refrigerated storage areas, and cleaning chemicals
• Moderate noise levels
• Evening, late-night, weekend, and holiday shifts as a regular part of the business

Schedule

Our bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day!)
• Flexible scheduling
• Employee discount (free cookies!)
• Opportunities for growth into Shift Leader and other bakery leadership roles