Cookie Crew

About the role

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Responsibilities

• Welcome every guest with genuine hospitality and make every interaction memorable
• Prepare, bake, and package our warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards
• Accurately prepare in-store, pickup, delivery, and online orders
• Operate the register and process guest transactions
• Keep the bakery clean, stocked, organized, and food-safe throughout every shift
• Jump in wherever your team needs you, whether that's restocking supplies, helping a teammate, or keeping the line moving
• Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed
• Deliver the kind of experience that turns first-time guests into lifelong Insomniacs

Qualifications

• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation

Physical Requirements

• Regularly stand and walk for extended periods of time (up to 8 hours per shift)
• Frequently reach, bend, stoop, twist, kneel, and lift
• Lift, carry, push, and pull up to 30 pounds regularly
• Occasionally lift up to 50 pounds with assistance
• Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system
• Communicate effectively with guests and team members in a fast-paced environment

Schedule Expectations

• Evening, late-night, weekend, and holiday shifts are a regular part of the business
• Shifts vary by location

Desired Skills/Experience

• Prior experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Ambitious nature
• Great communication and organizational skills

Additional Information

• Equal Employment Opportunity
• Reasonable Accommodation
• Background checks, employment verification, and other pre-employment requirements may apply