Cookie Crew

About the role

As a member of the Cookie Crew at our Madison store located at 462 State Street Madison, WI 53703, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!

Responsibilities

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

Requirements

• Prior experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Ambitious nature
• Great communication and organizational skills
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Likely to be legally eligible to work in the United States

Qualifications

Desired skills/experience:

• Customer service focused role
• Personable, genuine, outgoing demeanor
• Ambitious nature
• Great communication and organizational skills

Skills

• Customer service skills
• Communication skills
• Organizational skills

Benefits

• Paid Time Off
• Pet insurance for your furry loved ones
• Excellent training
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Fun, exciting team environment

Pay

Commensurate with experience

Schedule

Varies based on store needs