Cookie Consent Solution for GDPR & CCPA Compliance

We are looking for a motivated and detail-oriented individual to join our team as a Customer Support Specialist.

About the role

As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently. You will work closely with our product and development teams to ensure customer feedback is addressed and our solutions meet their needs.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Troubleshoot and resolve customer issues related to our cookie consent management platform, including setup, configuration, and compliance questions.
• Guide customers through the implementation of our Shopify App, WordPress Plugin, Wix App, and other integrations.
• Maintain a deep understanding of GDPR, CCPA, CPRA, IAB TCF v2.3, Google Consent Mode, and other privacy regulations to provide accurate advice.
• Document customer interactions, feedback, and common issues to improve our knowledge base and product offerings.
• Collaborate with marketing, sales, and development teams to enhance customer experience and product functionality.
• Assist in creating and updating support documentation, FAQs, and tutorials.
• Monitor and analyze customer satisfaction metrics, identifying trends and areas for improvement.

Requirements

• Proven experience in a customer support role, preferably in SaaS, web development, or digital marketing.
• Familiarity with privacy regulations such as GDPR, CCPA, or similar frameworks.
• Experience with CMS platforms like WordPress, Shopify, Wix, or Squarespace is a strong plus.
• Excellent written and verbal communication skills in English; additional languages (e.g., Dutch, French, German, Italian, Spanish, Swedish) are a bonus.
• Strong problem-solving skills and the ability to work independently in a fast-paced environment.
• Empathy and patience when dealing with customer concerns.
• Basic understanding of cookies, website tracking, and consent management is highly desirable.

Skills

• Proficiency in using helpdesk software (e.g., Zendesk, Freshdesk) and CRM tools.
• Ability to explain technical concepts to non-technical users.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.

Benefits

• Remote work flexibility with a global team.
• Opportunities for professional growth and career development.
• Access to the latest tools and resources for privacy compliance and web development.
• Collaborative and inclusive company culture.