Cook-HH

About the role

Penn Play is seeking a dynamic individual to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills and be able to handle multiple tasks efficiently.

Responsibilities

• Handle customer inquiries via phone, email, and live chat
• Resolve customer issues and complaints professionally and promptly
• Process returns and exchanges according to company policy
• Provide exceptional service to ensure customer satisfaction
• Follow up with customers to ensure their needs are met

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work independently and manage time effectively
• Experience in customer service preferred

Qualifications

• Strong problem-solving skills
• Customer-focused attitude
• Ability to remain calm under pressure

Skills

• Proficient in Microsoft Office Suite
• Knowledge of CRM systems (optional)

Benefits

Penn Play offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

$15.00 per hour

Schedule

Monday through Friday, 8:00 AM - 4:30 PM