Converting Operator (Window)

About the role

The role involves managing customer interactions through various channels including phone, email, and in-person visits. Responsibilities include resolving issues efficiently, providing excellent customer service, and maintaining high standards of professionalism.

Responsibilities

• Handle customer inquiries and complaints professionally and promptly.
• Resolve customer issues through effective problem-solving techniques.
• Maintain accurate records of all customer interactions and transactions.
• Communicate effectively with customers via phone, email, and in-person visits.
• Adhere to company policies and procedures to ensure compliance and quality service.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management software.
• Experience in a customer service role preferred but not required.

Qualifications

• Strong interpersonal skills.
• Customer-focused attitude.
• Problem-solving abilities.
• Attention to detail.

Skills

• Customer service skills.
• Effective communication skills.
• Time management skills.
• Computer literacy, especially with CRM software.

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts.

Pay

Salary range: $18.00 - $22.00 per hour.

Schedule

Hours: Monday to Friday, 8:00 AM - 5:00 PM.

Note: This is a temporary position with potential for full-time employment.

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