Conversion Project Manager
Bloomerang · Indianapolis, IN · 3 mo ago
RemoteRemoteProject Management$55k–$61k/yrFull-time
The Role
The Role
What You Will Do
- Guide new clients through their conversion journey.
- Manage a full project load of clients, ensuring on-time project deliverables.
- Facilitate check-in calls and virtual meetings during each phase of a conversion with the client.
- Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary.
- Evaluate, document, and escalate any client issues or concerns that arise throughout the conversion journey.
- Successfully manage a full project load, ensuring conversion milestones are consistently met.
- Demonstrated ability to make decisions and problem-solve common to complex conversion issues independently in the best interest of clients.
- Maintain a 90% average on-time delivery record for completed conversions
- Maintain an average CSAT score of 88% or higher in Top 2 ratings
What You Need to Succeed
- Project Management experience (preferably in an external client-facing role)
- Excellent written and verbal communication skills
- Data migration and/or conversion experience at a SaaS company
- Technical skills (familiar with relational tables and databases)
Nice to Have But Not Required
- Nonprofit knowledge
Benefits
Benefits
Compensation
Compensation
Location
Location
Accommodations
Accommodations
Bloomerang is an Equal Opportunity Employer
Bloomerang is an Equal Opportunity Employer.